Kaizen Stackup
About the Role
We are seeking a dedicated and experienced Full-time Collections Specialist to join our dynamic team. The ideal candidate will be responsible for managing and executing collection activities to ensure timely payment of outstanding accounts. This role requires a detail-oriented individual with excellent communication skills and a strong understanding of collections processes, billing procedures, and payment processing.
Key Responsibilities
Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
Process payments accurately and efficiently, updating account information in real-time
Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
Generate and analyze reports on collection performance, identifying trends and areas for improvement
Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
Assist in the development and implementation of new collection strategies and process improvements
Participate in training sessions and share knowledge with team members to enhance overall department performance
Qualifications Required:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries
Proficiency in collections software, billing systems, and payment processing platforms
Strong understanding of collections laws, regulations, and industry best practices
Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders
Demonstrated ability to negotiate effectively and resolve conflicts
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
Ability to work independently and as part of a team in a fast-paced environment
High level of attention to detail and accuracy in data entry and financial transactions
Preferred:
Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA)
Experience with enterprise resource planning (ERP) systems
Knowledge of legal billing and collection practices
Key Competencies
Customer Focus: Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations
Communication: Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences
Negotiation: Strong negotiation skills to reach mut
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Key Responsibilities
Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
Process payments accurately and efficiently, updating account information in real-time
Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
Generate and analyze reports on collection performance, identifying trends and areas for improvement
Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
Assist in the development and implementation of new collection strategies and process improvements
Participate in training sessions and share knowledge with team members to enhance overall department performance
Qualifications Required:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries
Proficiency in collections software, billing systems, and payment processing platforms
Strong understanding of collections laws, regulations, and industry best practices
Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders
Demonstrated ability to negotiate effectively and resolve conflicts
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
Ability to work independently and as part of a team in a fast-paced environment
High level of attention to detail and accuracy in data entry and financial transactions
Preferred:
Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA)
Experience with enterprise resource planning (ERP) systems
Knowledge of legal billing and collection practices
Key Competencies
Customer Focus: Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations
Communication: Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences
Negotiation: Strong negotiation skills to reach mut
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