Coordinator US Family Health Plans Sales II - HP Sales
CHRISTUS Health, Irving, Texas, United States, 75084
Overview
The Coordinator US Family Health Plans Sales II role will take a primary role in contributing to the success of the day-to-day growth strategy by providing support to the sales Director. This position is responsible for building and maintaining a positive and professional relationship with field Coordinators and their contracted navigators, including internal stakeholders.
Responsibilities
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Participate in and sometimes lead weekly implementation meetings regarding enrollment platforms, onboarding/contracting status, and providing updates on sales Metrix.
Develop training material and provide training/guidance to the team and navigators on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities.
Maintain a high degree of customer service with all Management, the Sales Teams and contractors to support growth and retention for CHRISTUS Health Plan members.
Manage the inside support requirement of multiple inquiries from the team and navigators. Maintain relationships, answer inquiries from the team via email, telephonic and/or other communication channels. Research and provide resolution as established by department KPI’s. Act as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business.
Maintain enrollment and tracking systems utilizing the DOD database and internal processes to monitor timely and accurate processing of membership applications.
Work on special projects to identify internal and external trends that may influence or predict unusual marketing and enrollment activity.
Collaborate with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. Ensure appropriate data is collected for auditing purposes. Identify solutions for any issues and troubleshoot to maintain compliance with regulations.
Proficiency in PowerPoint and Excel.
Analytics ability to organize and prioritize work to meet deadlines.
Good judgment, initiative, and problem-solving abilities.
Ability to handle and resolve complex issues with little assistance.
Excellent communication skills both verbal and written.
Ability to travel up to 25% including around and within driving distance to other areas.
Apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
Job Requirements
Education/Skills : High School Diploma required. Bachelor’s Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred.
Experience : 1-3 years of experience in the Health Insurance industry required. 3 or more years of experience in the Sales industry is preferred.
Licenses, Registrations, or Certifications : Life and Health Insurance License preferred.
Work Schedule 5 Days - 8 Hours
Work Type Full Time
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Responsibilities
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Participate in and sometimes lead weekly implementation meetings regarding enrollment platforms, onboarding/contracting status, and providing updates on sales Metrix.
Develop training material and provide training/guidance to the team and navigators on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities.
Maintain a high degree of customer service with all Management, the Sales Teams and contractors to support growth and retention for CHRISTUS Health Plan members.
Manage the inside support requirement of multiple inquiries from the team and navigators. Maintain relationships, answer inquiries from the team via email, telephonic and/or other communication channels. Research and provide resolution as established by department KPI’s. Act as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business.
Maintain enrollment and tracking systems utilizing the DOD database and internal processes to monitor timely and accurate processing of membership applications.
Work on special projects to identify internal and external trends that may influence or predict unusual marketing and enrollment activity.
Collaborate with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. Ensure appropriate data is collected for auditing purposes. Identify solutions for any issues and troubleshoot to maintain compliance with regulations.
Proficiency in PowerPoint and Excel.
Analytics ability to organize and prioritize work to meet deadlines.
Good judgment, initiative, and problem-solving abilities.
Ability to handle and resolve complex issues with little assistance.
Excellent communication skills both verbal and written.
Ability to travel up to 25% including around and within driving distance to other areas.
Apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
Job Requirements
Education/Skills : High School Diploma required. Bachelor’s Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred.
Experience : 1-3 years of experience in the Health Insurance industry required. 3 or more years of experience in the Sales industry is preferred.
Licenses, Registrations, or Certifications : Life and Health Insurance License preferred.
Work Schedule 5 Days - 8 Hours
Work Type Full Time
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