Coordinator US Family Health Plans Sales II - HP Sales
Direct Jobs, Irving, Texas, United States, 75084
Overview
The Coordinator US Family Health Plans Sales II role will take a primary role in contributing to the success of the day-to-day growth strategy by providing support to the sales Director. This position is responsible for building and maintaining a positive and professional relationship with field Coordinators and their contracted navigators, including internal stakeholders. Responsibilities
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Participate in and sometimes lead weekly implementation meetings regarding enrollment platforms, onboarding/contracting status, and providing updates on sales Metrix. Develop training material and provide training/guidance to the team and navigators on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities. Maintain a high degree of customer service for Management, the Sales Teams and contractors to ensure growth and retention for CHRISTUS Health Plan members. Manage the inside support requirement of multiple inquiries from the team and navigators. Maintain relationships, answer inquiries via email, telephone and/or other communication. Research and provide resolution as established by department KPIs. Act as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business. Maintain enrollment and tracking systems utilizing the DOD database and internal processes to monitor timely and accurate processing of membership applications. Work on special projects to identify internal and external trends that may influence and/or predict unusual marketing and enrollment activity. Collaborate with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. Ensure appropriate data is collected for audit purposes. Identify solutions for issues and troubleshoot to maintain regulatory compliance. Proficient in PowerPoint and Excel. Analytics ability to organize and prioritize work to meet deadlines. Good judgment, initiative, and problem-solving abilities. Ability to handle and resolve complex issues with little assistance. Excellent communication skills, both verbal and written. Ability to travel up to 25% including around and within driving distance to other areas. Apply systems thinking to generate solutions; focus on process, obtain multiple assessments of a situation, and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions. Should have related Marketing experience, including high level of expertise with health insurance statistical analysis. Proficient in Microsoft Office products including Excel, Access, and PowerPoint. Experience developing and maintaining database systems tracking sales activity. Job Requirements
Education/Skills: High School Diploma required. Bachelor’s Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred. Experience: 1-3 years of experience in the Health Insurance industry required. 3 or more years of experience in the Sales industry is preferred. Licenses, Registrations, or Certifications: Life and Health Insurance License preferred. Work Schedule
5 Days - 8 Hours Work Type
Full Time
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The Coordinator US Family Health Plans Sales II role will take a primary role in contributing to the success of the day-to-day growth strategy by providing support to the sales Director. This position is responsible for building and maintaining a positive and professional relationship with field Coordinators and their contracted navigators, including internal stakeholders. Responsibilities
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Participate in and sometimes lead weekly implementation meetings regarding enrollment platforms, onboarding/contracting status, and providing updates on sales Metrix. Develop training material and provide training/guidance to the team and navigators on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participate in needs assessments to determine gaps in processes that may lead to training opportunities. Maintain a high degree of customer service for Management, the Sales Teams and contractors to ensure growth and retention for CHRISTUS Health Plan members. Manage the inside support requirement of multiple inquiries from the team and navigators. Maintain relationships, answer inquiries via email, telephone and/or other communication. Research and provide resolution as established by department KPIs. Act as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business. Maintain enrollment and tracking systems utilizing the DOD database and internal processes to monitor timely and accurate processing of membership applications. Work on special projects to identify internal and external trends that may influence and/or predict unusual marketing and enrollment activity. Collaborate with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. Ensure appropriate data is collected for audit purposes. Identify solutions for issues and troubleshoot to maintain regulatory compliance. Proficient in PowerPoint and Excel. Analytics ability to organize and prioritize work to meet deadlines. Good judgment, initiative, and problem-solving abilities. Ability to handle and resolve complex issues with little assistance. Excellent communication skills, both verbal and written. Ability to travel up to 25% including around and within driving distance to other areas. Apply systems thinking to generate solutions; focus on process, obtain multiple assessments of a situation, and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions. Should have related Marketing experience, including high level of expertise with health insurance statistical analysis. Proficient in Microsoft Office products including Excel, Access, and PowerPoint. Experience developing and maintaining database systems tracking sales activity. Job Requirements
Education/Skills: High School Diploma required. Bachelor’s Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred. Experience: 1-3 years of experience in the Health Insurance industry required. 3 or more years of experience in the Sales industry is preferred. Licenses, Registrations, or Certifications: Life and Health Insurance License preferred. Work Schedule
5 Days - 8 Hours Work Type
Full Time
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