Summary of Position
Responsible for supporting the hotel's group sales team by coordinating administrative, sales, and event-related tasks. This role acts as a key liaison between sales managers, clients, and hotel departments to ensure group bookings, meetings, and events are accurately planned and smoothly executed. Organizational Relationships
Reports to:
Director of Sales and/or General Manager Supervises:
NA Qualifications and Skills
Must be 18 years of age or older Strong organizational and time-management skills Excellent written and verbal communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Familiarity with hotel sales or property management systems is a plus Attention to detail Multitasking in a fast-paced environment Customer-service focused mindset Professional communication and follow-up Team-oriented with a positive attitude Work flexible schedule including nights, weekends, and/or holidays as needed Education and Experience
High School diploma or equivalent (college coursework in hospitality or business preferred) 1–2 years of experience in hospitality, sales support, or administrative roles preferred Duties and Responsibilities
Prospect business through various efforts (online social networking tools and techniques outside sales calls, marketing, mailings, referrals, etc.) to maximize revenue and meet/exceed goals Prepare and distribute group contracts, proposals, and confirmations Coordinate group room blocks, meeting space, and event details Enter and maintain accurate booking information in the sales/property management system Track group rooming lists, deposits, and payment schedules Communicate group details to internal departments (management company, front desk, housekeeping, banquet, catering) Assist with site inspections and client communications Manage group billing setup and assist with final invoices Maintain organized sales files and reports Handle client inquiries and provide excellent customer service Perform other duties as assigned by management. Showboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities: Friendly Focused
– we are committed to creating a fun environment that embraces families and children of all ages. Kindness Focused
– we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. Team Spirit
– we foster a respectful workplace where team members work together to exceed our guests' expectations. Hearts that Serve
– we are driven by a passion to bring joy and happiness to the guests that we serve. Take Ownership
– we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions
The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictate The ability to read and understand documents, drawings, and instructions The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 25 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands
Endurance expectations:
Constantly, Frequently, Occassionally as described in the original Environment and Other
Physical Demands - Stand/Walk/Sit/Handling/Fingering/Reach:
Details as provided in the original. Lift/Carry
10 lbs. or less 11 to 20 lbs. 21 to 50 lbs. 51 to 100 lbs. Over 100 lbs. Push/Pull
12 lbs. or less 13 to 25 lbs. 26 to 40 lbs. 41 to 100 lbs. Environmental Factors
Extreme Cold (non-weather) Extreme Heat (non-weather) Loud Noise Level Other
Ability to Read Ability to Speak English Ability to Understand Verbal Directions Ability to Report to Work Regularly Ability to Report to Work on Time Ability to Work Safely
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Responsible for supporting the hotel's group sales team by coordinating administrative, sales, and event-related tasks. This role acts as a key liaison between sales managers, clients, and hotel departments to ensure group bookings, meetings, and events are accurately planned and smoothly executed. Organizational Relationships
Reports to:
Director of Sales and/or General Manager Supervises:
NA Qualifications and Skills
Must be 18 years of age or older Strong organizational and time-management skills Excellent written and verbal communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Familiarity with hotel sales or property management systems is a plus Attention to detail Multitasking in a fast-paced environment Customer-service focused mindset Professional communication and follow-up Team-oriented with a positive attitude Work flexible schedule including nights, weekends, and/or holidays as needed Education and Experience
High School diploma or equivalent (college coursework in hospitality or business preferred) 1–2 years of experience in hospitality, sales support, or administrative roles preferred Duties and Responsibilities
Prospect business through various efforts (online social networking tools and techniques outside sales calls, marketing, mailings, referrals, etc.) to maximize revenue and meet/exceed goals Prepare and distribute group contracts, proposals, and confirmations Coordinate group room blocks, meeting space, and event details Enter and maintain accurate booking information in the sales/property management system Track group rooming lists, deposits, and payment schedules Communicate group details to internal departments (management company, front desk, housekeeping, banquet, catering) Assist with site inspections and client communications Manage group billing setup and assist with final invoices Maintain organized sales files and reports Handle client inquiries and provide excellent customer service Perform other duties as assigned by management. Showboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities: Friendly Focused
– we are committed to creating a fun environment that embraces families and children of all ages. Kindness Focused
– we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. Team Spirit
– we foster a respectful workplace where team members work together to exceed our guests' expectations. Hearts that Serve
– we are driven by a passion to bring joy and happiness to the guests that we serve. Take Ownership
– we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions
The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictate The ability to read and understand documents, drawings, and instructions The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 25 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands
Endurance expectations:
Constantly, Frequently, Occassionally as described in the original Environment and Other
Physical Demands - Stand/Walk/Sit/Handling/Fingering/Reach:
Details as provided in the original. Lift/Carry
10 lbs. or less 11 to 20 lbs. 21 to 50 lbs. 51 to 100 lbs. Over 100 lbs. Push/Pull
12 lbs. or less 13 to 25 lbs. 26 to 40 lbs. 41 to 100 lbs. Environmental Factors
Extreme Cold (non-weather) Extreme Heat (non-weather) Loud Noise Level Other
Ability to Read Ability to Speak English Ability to Understand Verbal Directions Ability to Report to Work Regularly Ability to Report to Work on Time Ability to Work Safely
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