Pasona NA
Japanese bilingual Customer Service Representative at Pasona NA Brentwood, TN
Pasona NA, Brentwood, Tennessee, United States, 37027
Overview
Japanese bilingual Customer Service Representative job at Pasona NA. Brentwood, TN. Job Description: Japanese bilingual Customer Service Representative. Must be Japanese Bilingual. Title: Customer Service. Location: Brentwood, TN 37027 (Tennessee near Nashville). Employment: Direct-hire; Full-time. Industry: Trading company.
Responsibilities
Customer Order Fulfillment & Logistics Coordination: Receive and enter orders from customer; Submit necessary shipping documents; Check inventory levels; Respond to customer and supplier inquiries about order status, changes, or cancellations; Place orders to suppliers.
Inventory Control: Assist in inventory control and planning by checking usages or order history from customers and inform Manager of inventory changes (e.g., unusual activities). Reconcile warehouse inventory with the inventory data in the company system. Prepare and conduct quarterly physical inventory at the warehouse, and work with colleagues and Management to troubleshoot quantity discrepancies. Control and plan inventory of warehouses at proper level by analyzing order history and product usages and forecasting future orders and supplier availability.
Office Administrative Services: Perform a variety of administrative functions for seamless operations, including researching and/or contacting vendors; regulations compliance; ensure all operations, files, databases and records related to import/export are compliant with applicable laws (e.g., Foreign Exchange and Foreign Trade Control Law, Antitrust Law, TSCA) within the area of responsibilities; Export Delivery Coordination; arrange international orders and product deliveries daily by receiving orders from customers and entering orders in SAP.
Other Responsibilities: Maintain complete and open lines of communication with other personnel and departments; keep Management informed of status and progress with regular communication; organize, prioritize and complete tasks efficiently; maintain professional and technical knowledge through ongoing education and industry awareness; perform other duties as required by Management.
Requirements
General PC skills including Word, Excel, PowerPoint, Outlook.
Teamwork Oriented
Ability to communicate effectively with customers, colleagues, and management
Must be Japanese Bilingual
Benefits & Details Benefit: Health/Dental; PTO: 1.08 days earned per month after trial period. 2-5 years = 13 PTO days; 6-10 years = 18 PTO days; 11+ years = 26 PTO days. Company Holidays: Most federal holidays (13 days total as shown in Employee Handbook).
Job Details
City: Brentwood
State: TN
Job Type: Permanent
Salary High: 75000.00
Salary Low: 50000.00
Languages: English; Japanese
Hours of Operation: 8-5 (1 hour break)
Benefits: Health Insurance; Dental Insurance
Contact Information
Job Owner: Ayu Butterfield
Job Owner Email: abutterfield@pasona.com
#J-18808-Ljbffr
Responsibilities
Customer Order Fulfillment & Logistics Coordination: Receive and enter orders from customer; Submit necessary shipping documents; Check inventory levels; Respond to customer and supplier inquiries about order status, changes, or cancellations; Place orders to suppliers.
Inventory Control: Assist in inventory control and planning by checking usages or order history from customers and inform Manager of inventory changes (e.g., unusual activities). Reconcile warehouse inventory with the inventory data in the company system. Prepare and conduct quarterly physical inventory at the warehouse, and work with colleagues and Management to troubleshoot quantity discrepancies. Control and plan inventory of warehouses at proper level by analyzing order history and product usages and forecasting future orders and supplier availability.
Office Administrative Services: Perform a variety of administrative functions for seamless operations, including researching and/or contacting vendors; regulations compliance; ensure all operations, files, databases and records related to import/export are compliant with applicable laws (e.g., Foreign Exchange and Foreign Trade Control Law, Antitrust Law, TSCA) within the area of responsibilities; Export Delivery Coordination; arrange international orders and product deliveries daily by receiving orders from customers and entering orders in SAP.
Other Responsibilities: Maintain complete and open lines of communication with other personnel and departments; keep Management informed of status and progress with regular communication; organize, prioritize and complete tasks efficiently; maintain professional and technical knowledge through ongoing education and industry awareness; perform other duties as required by Management.
Requirements
General PC skills including Word, Excel, PowerPoint, Outlook.
Teamwork Oriented
Ability to communicate effectively with customers, colleagues, and management
Must be Japanese Bilingual
Benefits & Details Benefit: Health/Dental; PTO: 1.08 days earned per month after trial period. 2-5 years = 13 PTO days; 6-10 years = 18 PTO days; 11+ years = 26 PTO days. Company Holidays: Most federal holidays (13 days total as shown in Employee Handbook).
Job Details
City: Brentwood
State: TN
Job Type: Permanent
Salary High: 75000.00
Salary Low: 50000.00
Languages: English; Japanese
Hours of Operation: 8-5 (1 hour break)
Benefits: Health Insurance; Dental Insurance
Contact Information
Job Owner: Ayu Butterfield
Job Owner Email: abutterfield@pasona.com
#J-18808-Ljbffr