Responsibilities
Will possess basic knowledge of all Managed Care solutions GMB Routing and Monitoring Customer outreach through email, over the phone, live chat, and intake form Manage an average of 10-15 customer cases at a time Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups Attend and engage in daily Team huddle Attend and engage in cross-departmental meetings Confident, articulate and professional speaking abilities Maintain structured and organized day-to-day responsibilities Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts Acts as an advocate and liaison between the customer and the cardinal health organization Applies basic concepts, principles and technical capabilities to perform routine tasks Responsible for identifying and tracking customer pain points Upholds department SOPs and SLAs and department goals Able and willing to troubleshoot technical issues Implement processes that improve overall customer experience EEO Statement
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."\
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Will possess basic knowledge of all Managed Care solutions GMB Routing and Monitoring Customer outreach through email, over the phone, live chat, and intake form Manage an average of 10-15 customer cases at a time Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups Attend and engage in daily Team huddle Attend and engage in cross-departmental meetings Confident, articulate and professional speaking abilities Maintain structured and organized day-to-day responsibilities Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts Acts as an advocate and liaison between the customer and the cardinal health organization Applies basic concepts, principles and technical capabilities to perform routine tasks Responsible for identifying and tracking customer pain points Upholds department SOPs and SLAs and department goals Able and willing to troubleshoot technical issues Implement processes that improve overall customer experience EEO Statement
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."\
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