Responsibilities
Serve as the primary point of contact for one to two DRTV clients, overseeing all campaign components including data feeds, digital support, call center reporting, media buying, and creative production.
Lead weekly status meetings, prepare client presentations, track action items, and ensure timely execution of all DRTV-related projects.
Manage program setup, including backend reporting and fulfillment, and develop performance reports from call centers, eCRM platforms, and client databases.
Oversee call center operations, including call monitoring, training development, calibration calls, and performance recommendations.
Deliver actionable insights through KPI reports, retention analysis, benchmark comparisons, and testing strategies to optimize campaign results.
Use Google Analytics and conversion data to improve donor engagement across webpages, emails, and landing pages.
Maintain budget oversight and ensure accurate, timely invoicing.
Requirements
Bachelor’s degree in marketing, Business, Communications, or related field.
3–5 years of project/account management experience, preferably in direct marketing or nonprofit fundraising.
Strong project management skills with the ability to juggle multiple complex initiatives and stakeholders.
Proficient in Microsoft Excel, Word, and PowerPoint.
Experience with Google Analytics, CRM systems (e.g., Luminate Online, EveryAction, Salsa), and data reporting tools.
Deep understanding of nonprofit fundraising best practices across direct mail, digital, telemarketing, and DRTV.
Analytical mindset with hands-on experience in campaign performance analysis.
Excellent communication and interpersonal skills to build strong relationships with clients, vendors, and internal teams.
Adaptable, detail-oriented, and committed to delivering high-quality, error-free work.
Preferred Benefits
comprehensive healthcare
paid holidays
generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about
#J-18808-Ljbffr
Serve as the primary point of contact for one to two DRTV clients, overseeing all campaign components including data feeds, digital support, call center reporting, media buying, and creative production.
Lead weekly status meetings, prepare client presentations, track action items, and ensure timely execution of all DRTV-related projects.
Manage program setup, including backend reporting and fulfillment, and develop performance reports from call centers, eCRM platforms, and client databases.
Oversee call center operations, including call monitoring, training development, calibration calls, and performance recommendations.
Deliver actionable insights through KPI reports, retention analysis, benchmark comparisons, and testing strategies to optimize campaign results.
Use Google Analytics and conversion data to improve donor engagement across webpages, emails, and landing pages.
Maintain budget oversight and ensure accurate, timely invoicing.
Requirements
Bachelor’s degree in marketing, Business, Communications, or related field.
3–5 years of project/account management experience, preferably in direct marketing or nonprofit fundraising.
Strong project management skills with the ability to juggle multiple complex initiatives and stakeholders.
Proficient in Microsoft Excel, Word, and PowerPoint.
Experience with Google Analytics, CRM systems (e.g., Luminate Online, EveryAction, Salsa), and data reporting tools.
Deep understanding of nonprofit fundraising best practices across direct mail, digital, telemarketing, and DRTV.
Analytical mindset with hands-on experience in campaign performance analysis.
Excellent communication and interpersonal skills to build strong relationships with clients, vendors, and internal teams.
Adaptable, detail-oriented, and committed to delivering high-quality, error-free work.
Preferred Benefits
comprehensive healthcare
paid holidays
generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about
#J-18808-Ljbffr