Los Angeles County Metropolitan Transportation Authority (CA)
PUBLIC COMMUNICATIONS OFFICER (SERVICE ALERTS)
Los Angeles County Metropolitan Transportation Authority (CA), Los Angeles, California, United States, 90079
Performs journey-level professional work in support of the agency's public activities, events, projects, and/or programs, such as planning and coordinating media content for Public Relations, Rail Operations, and the intranet site, assisting with special events and tour planning, or organizing employee appreciation activities. This position will provide systemwide train and rail service updates that impact patrons through social media, website alerts, and direct communications with the Transit Ambassador group. The role will also share timely information on significant service delays, planned maintenance, bus detours, station closures, and other service disruptions.
This position will report to the Rail Operating Center located fully on site at the Willowbrook/Rosa Parks Station. Schedules may include holidays, nights, and/or weekends.
Recruitment Timelines Written exams are projected to be scheduled for the week of
February 16, 2026 . Interviews are projected to be scheduled for the week of
March 2, 2026 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Application cut-off: only the first 150 applicants will be guaranteed consideration for this position.
Disseminates press releases, speeches, information and promotion packages, articles, and letters
Writes announcements for use during service disruptions and manages service alerts/advisories on Metro's website and social media channels
Utilizes social media channels to promote Metro services and advertise Metro partnerships
Responds to media requests for information or calls from reporters and news agencies
Contributes to the development of articles for the agency's internal and external blog sites
Coordinates production and distribution of press kits and promotional materials
Confers with internal and external personnel to coordinate the production of television special features and on-air promotions
May perform video photography and production of short videos for internal or promotional purposes
Assembles and distributes media clips to senior management and designated staff
Coordinates technical aspects and content for intranet site
Organizes employee information and appreciation activities
Collects and analyzes information from other departments for inclusion in final products
May be required to translate material into other languages
May be required to perform other related job duties.
Education
Bachelor's Degree in Public Relations, Communications, Journalism, English, or a related field
Experience
One year of relevant experience performing media relations, communications, journalism, or marketing work
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Ability to read, write, and translate in Spanish may be required depending on assignment
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
Experience drafting short, character-limited social media copy and captions, and responding to customer inquiries in a transit environment
Experience managing social media platforms and using social media scheduling tools
Experience fact-finding, identifying trends, and collecting relevant data for monthly analytical reports
Knowledge of
Theories, principles, practices and emerging trends of public relations, including sub-categories of media relations, public information, internal communications, print and social media, etc.
Laws, rules, and regulations governing the disclosure of information by a public agency
Applicable business software applications
Skill in
Performing media relations work
Gathering, assessing, and summarizing information for public distribution
Analyzing situations, identifying problems, and recommending solutions
Exercising sound judgement and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Ability to
Prepare comprehensive reports, correspondence, press releases, speeches, information and promotion packages, and articles
Compile and analyze data
Meet tight time constraints and deadlines
Determine strategies to achieve goals
Think and act independently
Represent Metro before the public
Understand, interpret, and apply laws, rules, regulations, policies, and procedures
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, split shifts, weekends, holidays, or 24‑hour‑a‑day on‑call assignments
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer‑based functions
Communicating through speech in the English language required
(JAL)
#J-18808-Ljbffr
This position will report to the Rail Operating Center located fully on site at the Willowbrook/Rosa Parks Station. Schedules may include holidays, nights, and/or weekends.
Recruitment Timelines Written exams are projected to be scheduled for the week of
February 16, 2026 . Interviews are projected to be scheduled for the week of
March 2, 2026 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.
Application cut-off: only the first 150 applicants will be guaranteed consideration for this position.
Disseminates press releases, speeches, information and promotion packages, articles, and letters
Writes announcements for use during service disruptions and manages service alerts/advisories on Metro's website and social media channels
Utilizes social media channels to promote Metro services and advertise Metro partnerships
Responds to media requests for information or calls from reporters and news agencies
Contributes to the development of articles for the agency's internal and external blog sites
Coordinates production and distribution of press kits and promotional materials
Confers with internal and external personnel to coordinate the production of television special features and on-air promotions
May perform video photography and production of short videos for internal or promotional purposes
Assembles and distributes media clips to senior management and designated staff
Coordinates technical aspects and content for intranet site
Organizes employee information and appreciation activities
Collects and analyzes information from other departments for inclusion in final products
May be required to translate material into other languages
May be required to perform other related job duties.
Education
Bachelor's Degree in Public Relations, Communications, Journalism, English, or a related field
Experience
One year of relevant experience performing media relations, communications, journalism, or marketing work
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Ability to read, write, and translate in Spanish may be required depending on assignment
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
Experience drafting short, character-limited social media copy and captions, and responding to customer inquiries in a transit environment
Experience managing social media platforms and using social media scheduling tools
Experience fact-finding, identifying trends, and collecting relevant data for monthly analytical reports
Knowledge of
Theories, principles, practices and emerging trends of public relations, including sub-categories of media relations, public information, internal communications, print and social media, etc.
Laws, rules, and regulations governing the disclosure of information by a public agency
Applicable business software applications
Skill in
Performing media relations work
Gathering, assessing, and summarizing information for public distribution
Analyzing situations, identifying problems, and recommending solutions
Exercising sound judgement and creativity in making decisions
Communicating effectively orally and in writing
Interacting professionally with various levels of Metro employees and outside representatives
Ability to
Prepare comprehensive reports, correspondence, press releases, speeches, information and promotion packages, and articles
Compile and analyze data
Meet tight time constraints and deadlines
Determine strategies to achieve goals
Think and act independently
Represent Metro before the public
Understand, interpret, and apply laws, rules, regulations, policies, and procedures
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, split shifts, weekends, holidays, or 24‑hour‑a‑day on‑call assignments
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer‑based functions
Communicating through speech in the English language required
(JAL)
#J-18808-Ljbffr