Global Head of Account Management

Global Head of Account Management About the Company Customer growth engine. Industry Facilities Services Type Privately Held About the Role The Company is seeking a Head of Account Management to spearhead the strategy and execution of its customer growth engine. This pivotal role is focused on owning the full post-sale relationship with a portfolio of high-growth enterprise customers, driving revenue retention, expansion, and adoption. The successful candidate will be responsible for designing and executing scalable account strategies, identifying new revenue opportunities, and partnering with cross-functional teams to ensure seamless handoffs and proactive risk management. A key aspect of the role is to lead executive-level business reviews, champion the customer voice internally, and act as a trusted advisor to C-level stakeholders.

Applicants for the Head of Account Management position at the company should have a minimum of 5 years' experience in account management, sales, or customer success leadership within B2B SaaS, with a preference for those with a background in DevOps, developer tools, or infrastructure software. The role requires a proven track record in owning renewals and expansions, a deep understanding of customer lifecycle management, and strong executive presence. The ideal candidate will have an analytical mindset, be passionate about scaling teams and strategies, and be adept at forecasting, building processes, and interpreting data to drive actionable insights. Collaboration with product, marketing, and go-to-market teams is essential to ensure that account strategies align with the company's growth objectives. Travel Percent Less than 10% Functions Account Management/Optimization