Brillio
Senior Salesforce Developer with Agentforce – R01559838
Brillio, Alpharetta, Georgia, United States, 30239
Overview
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio\'s relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Role
Role: Senior Salesforce Developer with Agentforce Job Description
We are seeking a Salesforce professional with strong Agentforce
Voice deployment experience , deep
Genesys Contact Center
integration background, and hands-on expertise in
Salesforce Service Cloud and SRMEA
to lead AI-driven contact center transformations. · This role will design, deploy, and optimize
AI-powered voice and service experiences , integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency. Key Responsibilities
Lead
Salesforce Agentforce Voice
design and deployment for contact center use cases Architect and implement
Salesforce–Genesys CTI integrations
(voice, chat, IVR, routing) Configure and optimize
Salesforce Service Cloud
(Case Management, Omni-Channel, Knowledge, Entitlements) Implement
SRMEA
capabilities including service request management, escalation, and resolution workflows Design intelligent
agent assist and supervisor dashboards
using Salesforce and analytics tools Integrate downstream systems (CRM, ERP, billing, knowledge, middleware) Lead solution design, data flows, security, and compliance for regulated and non-regulated environments Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout Support production stabilization, optimization, and continuous improvement initiatives Required Skills & Experience
8+ years of Salesforce experience with
Service Cloud Strong knowledge of
Omni-Channel, Einstein AI, flows, Apex, and integrations Experience implementing
SRMEA
or enterprise service management patterns Hands-on experience with
Genesys Contact Center
(Cloud or On-Prem) Expertise in
CTI, IVR, call routing, screen pops, and call lifecycle events Integration experience using
Genesys APIs, webhooks, and middleware Integration & Architecture Experience with REST/SOAP APIs, middleware (MuleSoft preferred) Strong understanding of data models, security, and performance optimization Experience integrating voice, chat, email, and digital channels into Salesforce Why apply
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms. Equal Employment Opportunity
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
#J-18808-Ljbffr
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio\'s relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Role
Role: Senior Salesforce Developer with Agentforce Job Description
We are seeking a Salesforce professional with strong Agentforce
Voice deployment experience , deep
Genesys Contact Center
integration background, and hands-on expertise in
Salesforce Service Cloud and SRMEA
to lead AI-driven contact center transformations. · This role will design, deploy, and optimize
AI-powered voice and service experiences , integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency. Key Responsibilities
Lead
Salesforce Agentforce Voice
design and deployment for contact center use cases Architect and implement
Salesforce–Genesys CTI integrations
(voice, chat, IVR, routing) Configure and optimize
Salesforce Service Cloud
(Case Management, Omni-Channel, Knowledge, Entitlements) Implement
SRMEA
capabilities including service request management, escalation, and resolution workflows Design intelligent
agent assist and supervisor dashboards
using Salesforce and analytics tools Integrate downstream systems (CRM, ERP, billing, knowledge, middleware) Lead solution design, data flows, security, and compliance for regulated and non-regulated environments Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout Support production stabilization, optimization, and continuous improvement initiatives Required Skills & Experience
8+ years of Salesforce experience with
Service Cloud Strong knowledge of
Omni-Channel, Einstein AI, flows, Apex, and integrations Experience implementing
SRMEA
or enterprise service management patterns Hands-on experience with
Genesys Contact Center
(Cloud or On-Prem) Expertise in
CTI, IVR, call routing, screen pops, and call lifecycle events Integration experience using
Genesys APIs, webhooks, and middleware Integration & Architecture Experience with REST/SOAP APIs, middleware (MuleSoft preferred) Strong understanding of data models, security, and performance optimization Experience integrating voice, chat, email, and digital channels into Salesforce Why apply
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms. Equal Employment Opportunity
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
#J-18808-Ljbffr