Overview
The Belgian and European energy landscape is in full swing. Elia Belgium plays a crucial role as part of Elia Group, a European transmission system operator, ensuring the reliability and sustainability of the electricity supply in Belgium. Side-by-side with your talented colleagues, you will contribute to building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. We believe in the power of diversity and inclusion, which we consider essential for innovation, creativity and better results. Requisition ID: 10617 Posting Start Date: 19/01/2026 Function
Elia Group is at the forefront of the energy transition. We are looking for a highly motivated and experienced
Product Owner
to manage and drive the development of our
Digital Workplace User Support
product. You will be responsible for defining product vision, roadmap, and growth opportunities for our User support platforms. You will work closely with stakeholders, development teams, and designers to deliver an intuitive and user-friendly digital environment that enhances productivity and user experience. Concretely you will be the Product Owner of a SCRUM team that builds, governs and supports group wide solutions. Responsibilities: Define and manage product vision, roadmap, backlog, and growth opportunities for the product. Work closely with stakeholders to understand their needs and translate them into product requirements. Collaborate with other product owners from Digital Enhancement to ensure coherent vision and roadmap. Collaborate with development teams to ensure product requirements are understood and implemented effectively. Prioritize features and tasks with other departments, tracking and reporting on the product's roadmap and milestones. Ensure operational excellence, resilience and 2nd level support of the product together with the product team. Ensure knowledge transfer to users' 1st line support via handbook and organize on-duty service (after-business-hours support) when needed together with the other product owner of the product line. Collaborate with UX/UI designers to create an intuitive and user-friendly digital environment. Monitor and analyze market trends to ensure state-of-the-art solutions. Measure product performance and customer satisfaction using appropriate tools and techniques. Meet regularly with the 1st level support manager to review incidents and tickets to improve the offering. Conduct user research and gather feedback to continually improve the product. Facilitate communication throughout the development process, ensuring all stakeholders and management are aligned and understand the product strategy, progress and budget. Collaborate with procurement in the context of tendering processes. Support HR in related negotiations with workers. Your Profile
Degree in Computer Science, Business, Engineering or a related field. Proven experience as a Product Owner, Product Manager, or similar role in IT product management, preferably related to information management. Experience with digital workplace solutions that support user requests (e.g., Ivanti, Service Desk, ServiceNow, Zendesk, PagerDuty). Includes call flow solutions and tools needed to support user requests. Good understanding of 1st, 2nd and 3rd line support organization. Good understanding of ITSM and ITIL standards. Strong understanding of Agile methodologies, tech-savvy and curious about new technologies. Excellent leadership, communication, and presentation skills. Strong problem-solving skills and willingness to think creatively and take initiative. Skilled at working effectively with cross-functional teams. Language skills : Fluent in English; Dutch, French or German are a plus. Offer
Salary:
a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results. Insurance:
group insurance, hospitalization insurance, ambulant care insurance for the whole family and personal accident insurance. Vacation:
20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years of service). Social fund:
Year-end vouchers, birth and marriage allowance. Coverage for glasses, dental prosthesis or similar needs. Communication:
iPhone, work and private phone subscription, laptop with internet reimbursement. Discounts:
30% discount on gas and electricity. Mobility:
company car and public transport or a mobility budget. Elia shares:
opportunity to subscribe to shares with a discount on the average share price. Location
Emperor - Keizerslaan (close to Central Station). Hybrid working arrangement. Occasional travel to Berlin (once or twice per quarter). There’s something electric in the air with this job offer!
In exchange for your work and dedication, you enjoy the following benefits: A job full of variety with a top employer : Elia encourages innovation and collaboration. You will be at the forefront of the energy transition and contribute to ground-breaking technologies. Focus on personal growth and well-being at work : Professional training and coaching opportunities, plus a positive work culture focused on well-being. Development opportunities for a challenging career : Freedom to shape your career and pursue new opportunities. A diverse team of passionate colleagues : Elia values diversity and inclusion and a collaborative environment. These are just a few of the benefits that distinguish Elia as a Top Employer. We look forward to welcoming you soon!
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The Belgian and European energy landscape is in full swing. Elia Belgium plays a crucial role as part of Elia Group, a European transmission system operator, ensuring the reliability and sustainability of the electricity supply in Belgium. Side-by-side with your talented colleagues, you will contribute to building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. We believe in the power of diversity and inclusion, which we consider essential for innovation, creativity and better results. Requisition ID: 10617 Posting Start Date: 19/01/2026 Function
Elia Group is at the forefront of the energy transition. We are looking for a highly motivated and experienced
Product Owner
to manage and drive the development of our
Digital Workplace User Support
product. You will be responsible for defining product vision, roadmap, and growth opportunities for our User support platforms. You will work closely with stakeholders, development teams, and designers to deliver an intuitive and user-friendly digital environment that enhances productivity and user experience. Concretely you will be the Product Owner of a SCRUM team that builds, governs and supports group wide solutions. Responsibilities: Define and manage product vision, roadmap, backlog, and growth opportunities for the product. Work closely with stakeholders to understand their needs and translate them into product requirements. Collaborate with other product owners from Digital Enhancement to ensure coherent vision and roadmap. Collaborate with development teams to ensure product requirements are understood and implemented effectively. Prioritize features and tasks with other departments, tracking and reporting on the product's roadmap and milestones. Ensure operational excellence, resilience and 2nd level support of the product together with the product team. Ensure knowledge transfer to users' 1st line support via handbook and organize on-duty service (after-business-hours support) when needed together with the other product owner of the product line. Collaborate with UX/UI designers to create an intuitive and user-friendly digital environment. Monitor and analyze market trends to ensure state-of-the-art solutions. Measure product performance and customer satisfaction using appropriate tools and techniques. Meet regularly with the 1st level support manager to review incidents and tickets to improve the offering. Conduct user research and gather feedback to continually improve the product. Facilitate communication throughout the development process, ensuring all stakeholders and management are aligned and understand the product strategy, progress and budget. Collaborate with procurement in the context of tendering processes. Support HR in related negotiations with workers. Your Profile
Degree in Computer Science, Business, Engineering or a related field. Proven experience as a Product Owner, Product Manager, or similar role in IT product management, preferably related to information management. Experience with digital workplace solutions that support user requests (e.g., Ivanti, Service Desk, ServiceNow, Zendesk, PagerDuty). Includes call flow solutions and tools needed to support user requests. Good understanding of 1st, 2nd and 3rd line support organization. Good understanding of ITSM and ITIL standards. Strong understanding of Agile methodologies, tech-savvy and curious about new technologies. Excellent leadership, communication, and presentation skills. Strong problem-solving skills and willingness to think creatively and take initiative. Skilled at working effectively with cross-functional teams. Language skills : Fluent in English; Dutch, French or German are a plus. Offer
Salary:
a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results. Insurance:
group insurance, hospitalization insurance, ambulant care insurance for the whole family and personal accident insurance. Vacation:
20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years of service). Social fund:
Year-end vouchers, birth and marriage allowance. Coverage for glasses, dental prosthesis or similar needs. Communication:
iPhone, work and private phone subscription, laptop with internet reimbursement. Discounts:
30% discount on gas and electricity. Mobility:
company car and public transport or a mobility budget. Elia shares:
opportunity to subscribe to shares with a discount on the average share price. Location
Emperor - Keizerslaan (close to Central Station). Hybrid working arrangement. Occasional travel to Berlin (once or twice per quarter). There’s something electric in the air with this job offer!
In exchange for your work and dedication, you enjoy the following benefits: A job full of variety with a top employer : Elia encourages innovation and collaboration. You will be at the forefront of the energy transition and contribute to ground-breaking technologies. Focus on personal growth and well-being at work : Professional training and coaching opportunities, plus a positive work culture focused on well-being. Development opportunities for a challenging career : Freedom to shape your career and pursue new opportunities. A diverse team of passionate colleagues : Elia values diversity and inclusion and a collaborative environment. These are just a few of the benefits that distinguish Elia as a Top Employer. We look forward to welcoming you soon!
#J-18808-Ljbffr