Assistant Director - Worcester
Commonwealth of Massachusetts, Baltimore, Maryland, United States
Overview
Assistant Director - Worcester - (260000C1). The Department of Transitional Assistance (DTA) is seeking two Local Office Assistant Directors. You are a strong leader who thrives in a fast-paced environment, respected for guiding staff development and managing relationships with stakeholders and partners. As the Local Office Assistant Director, you will assist in the management of all programs administered by the Department, including TAFDC, EAEDC, SNAP, and Employment Services within the office communities. DTA attracts people who are passionate about public service, enjoy a fast-paced environment, and are committed to diversity, equity, and inclusion. Duties and Responsibilities
Assist the Director with implementing efficient business models using available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives. Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities. Assist in developing and maintaining community relationships to achieve the agency's mission. Ensure staff for all programs have opportunities for professional development and job satisfaction, with consistent evaluations based on performance. Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing. Evaluate the area office's needs and develop plans for personnel, equipment, space, and supplies. Process and coordinate all personnel changes with the Human Resources Unit, and maintain employee performance and attendance reports. Responsible for data processing within the Transitional Assistance Office. Preferred Qualifications
Ability to motivate, encourage, lead, and supervise an interdisciplinary team of approximately 50 staff delivering quality customer service, resources, and services. Experience with Federal or State programs with complex regulations and policies and the ability to develop strategies for effective implementation. Exceptional negotiation, conflict resolution, and coaching skills. Ability to manage multiple tasks through planning, delegation, and communication. Experience in workforce development, education, or housing. Understanding of poverty issues and diverse low-income populations. Excellent verbal and written communication and reporting skills. Strong computer skills, including email and Excel. Given the population served, bilingual or multilingual fluency. To Apply
Please upload both your Resume and Cover Letter. We will give first consideration to applicants who apply within the first 14 days. Agency Mission
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every six people in Massachusetts, including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports. A criminal and tax history background check will be completed on the recommended candidate as required by regulations set forth by the Executive Office of Health and Human Services prior to hire. For more information, please visit http://www.mass.gov/hhs/cori . Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. Qualifications
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, public administration, public management, or clinical administration, of which (B) at least one (1) year must have been in a project management, supervisory, or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant field may substitute for one year of the required experience. II. A Bachelor's degree in a related field may substitute for two years of the required experience. III. A Graduate degree in a related field may substitute for three years of the required experience. IV. A Doctorate degree in a related field may substitute for four years of the required experience. Salary and Benefits
Salary placement is determined by factors including years of related experience and education, and alignment with the internal compensation structure. For all bargaining unit positions (non-management), compensation is subject to the applicable collective bargaining agreement. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the value of your compensation package. Equal Employment Opportunity
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job Details
Official Title: Program Manager VI Primary Location: United States-Massachusetts-Worcester-50 Southwest Cutoff Job: Administrative Services Agency: Department of Transitional Assistance Schedule: Full-time Shift: Day Job Posting: Jan 22, 2026, 2:49:43 PM Number of Openings: 2 Salary: 92,644.84 - 142,610.92 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Porshia Gray (Porshia.Gray@mass.gov) - 857-275-8179 Bargaining Unit: M99-Managers (EXE) Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes
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Assistant Director - Worcester - (260000C1). The Department of Transitional Assistance (DTA) is seeking two Local Office Assistant Directors. You are a strong leader who thrives in a fast-paced environment, respected for guiding staff development and managing relationships with stakeholders and partners. As the Local Office Assistant Director, you will assist in the management of all programs administered by the Department, including TAFDC, EAEDC, SNAP, and Employment Services within the office communities. DTA attracts people who are passionate about public service, enjoy a fast-paced environment, and are committed to diversity, equity, and inclusion. Duties and Responsibilities
Assist the Director with implementing efficient business models using available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives. Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities. Assist in developing and maintaining community relationships to achieve the agency's mission. Ensure staff for all programs have opportunities for professional development and job satisfaction, with consistent evaluations based on performance. Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing. Evaluate the area office's needs and develop plans for personnel, equipment, space, and supplies. Process and coordinate all personnel changes with the Human Resources Unit, and maintain employee performance and attendance reports. Responsible for data processing within the Transitional Assistance Office. Preferred Qualifications
Ability to motivate, encourage, lead, and supervise an interdisciplinary team of approximately 50 staff delivering quality customer service, resources, and services. Experience with Federal or State programs with complex regulations and policies and the ability to develop strategies for effective implementation. Exceptional negotiation, conflict resolution, and coaching skills. Ability to manage multiple tasks through planning, delegation, and communication. Experience in workforce development, education, or housing. Understanding of poverty issues and diverse low-income populations. Excellent verbal and written communication and reporting skills. Strong computer skills, including email and Excel. Given the population served, bilingual or multilingual fluency. To Apply
Please upload both your Resume and Cover Letter. We will give first consideration to applicants who apply within the first 14 days. Agency Mission
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every six people in Massachusetts, including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports. A criminal and tax history background check will be completed on the recommended candidate as required by regulations set forth by the Executive Office of Health and Human Services prior to hire. For more information, please visit http://www.mass.gov/hhs/cori . Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4. Qualifications
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, public administration, public management, or clinical administration, of which (B) at least one (1) year must have been in a project management, supervisory, or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant field may substitute for one year of the required experience. II. A Bachelor's degree in a related field may substitute for two years of the required experience. III. A Graduate degree in a related field may substitute for three years of the required experience. IV. A Doctorate degree in a related field may substitute for four years of the required experience. Salary and Benefits
Salary placement is determined by factors including years of related experience and education, and alignment with the internal compensation structure. For all bargaining unit positions (non-management), compensation is subject to the applicable collective bargaining agreement. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the value of your compensation package. Equal Employment Opportunity
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job Details
Official Title: Program Manager VI Primary Location: United States-Massachusetts-Worcester-50 Southwest Cutoff Job: Administrative Services Agency: Department of Transitional Assistance Schedule: Full-time Shift: Day Job Posting: Jan 22, 2026, 2:49:43 PM Number of Openings: 2 Salary: 92,644.84 - 142,610.92 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Porshia Gray (Porshia.Gray@mass.gov) - 857-275-8179 Bargaining Unit: M99-Managers (EXE) Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes
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