A technology company is seeking a Customer Success Manager with 5-8 years of experience in B2B SaaS. You'll manage customer journeys post-implementation, focusing on driving adoption and achieving measurable ROI. The role requires excellent stakeholder management, strategic thinking, and technical fluency. You'll build relationships across organizational layers, monitor customer health, and lead initiatives that transform user resistance into platform advocacy. This position is remote with occasional travel, allowing you to work closely with a diverse portfolio of accounts.
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