Overview
This is a job for a ITM Agent with a company located in the Ridgeland, MS area. Job Summary: Responsibilities focus on assisting customers with account transactions and requests received via the Interactive Teller Machine (ITM). The ITM Agent is responsible for providing excellent customer service to customers. Responsibilities
Provide the best possible service to all customers and ensure team members uphold the best customer service. Greet customers with a friendly and confident demeanor. Speak clearly during interactions, show enthusiasm and maintain a professional appearance. Maintain professional appearance, patience, and empathy. Sell and cross-sell Bank products to new and existing customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products. Process transactions via teller machine accurately and efficiently in accordance with established policies and procedures. Verify transactions and resolve discrepancies. Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. Provide information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information (location, hours). Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank's standard of conduct. Provide information on advertised promotions and sponsorships bank wide. Back up Customer Service Center queue as needed. Attend and participate in team meetings with positive attitude and open mind. Participate in the bank's High-Performance Rewards Connections program. Make referrals to the Mortgage Center and Wealth Management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent. One year of similar or related experience in a call center, retail, public relations, or communications. Strong customer service and communications background. Excellent time management and organization skills. Must be flexible with shifts and comfortable with emerging technologies. Direct dealings primarily with internal and external customers, as needed. General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook. Excellent verbal and written communication skills. Extensive reading and computer usage, as needed. Work outside of regular business hours, as deemed necessary. Ability to make difficult decisions and handle multiple tasks with daily deadlines. Equal Opportunity Employer
-- minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.
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This is a job for a ITM Agent with a company located in the Ridgeland, MS area. Job Summary: Responsibilities focus on assisting customers with account transactions and requests received via the Interactive Teller Machine (ITM). The ITM Agent is responsible for providing excellent customer service to customers. Responsibilities
Provide the best possible service to all customers and ensure team members uphold the best customer service. Greet customers with a friendly and confident demeanor. Speak clearly during interactions, show enthusiasm and maintain a professional appearance. Maintain professional appearance, patience, and empathy. Sell and cross-sell Bank products to new and existing customers by assessing the customer’s needs and being knowledgeable of the features and benefits of the products. Process transactions via teller machine accurately and efficiently in accordance with established policies and procedures. Verify transactions and resolve discrepancies. Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions. Provide information and assistance on all BankPlus products and services, including fee schedule, CallPlus, e-BankPlus, CheckCards, branch information (location, hours). Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank's standard of conduct. Provide information on advertised promotions and sponsorships bank wide. Back up Customer Service Center queue as needed. Attend and participate in team meetings with positive attitude and open mind. Participate in the bank's High-Performance Rewards Connections program. Make referrals to the Mortgage Center and Wealth Management. Perform other duties as assigned. Qualifications
High School Diploma or Equivalent. One year of similar or related experience in a call center, retail, public relations, or communications. Strong customer service and communications background. Excellent time management and organization skills. Must be flexible with shifts and comfortable with emerging technologies. Direct dealings primarily with internal and external customers, as needed. General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook. Excellent verbal and written communication skills. Extensive reading and computer usage, as needed. Work outside of regular business hours, as deemed necessary. Ability to make difficult decisions and handle multiple tasks with daily deadlines. Equal Opportunity Employer
-- minorities/females/veteran/other individuals with disabilities/Sexual orientation/gender identity.
#J-18808-Ljbffr