Customer Service Rep
Community Choice Financial Family of Brands, Manteca, California, United States, 95336
Overview
Customer Service Representative California Check Cashing Manteca, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Your Opportunity
Customer Service Representative — California Check Cashing, Manteca, CA
As a CSR, you’ll help people in your community access financial solutions when they need them most. You’ll engage with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. We offer hands-on training, coaching, and development to support your long-term success in this entry-level role. If you want to grow with a fast-growing, profitable company, this is the place for you.
Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance options with telemedicine and medical spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits (dental, vision, disability, life, ID theft protection, legal services, pet insurance, etc.). Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts from nationwide and local retailers. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits are subject to change and governed by plan documents; eligibility varies by plan.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision into a Point of Sale (POS) system. Build new business through daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office where applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and perform opening/closing procedures including vault and cash drawer management as needed. Uphold compliance with Company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet individual and team standards. Conduct additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours and minimum hours may change; discuss latest requirements with your recruiter.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and related computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet the physical demands (standing up to 90% of the time, lifting up to 25 pounds, moving within/beyond the store, operating a keyboard).
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling or cash drawer/vault management experience. Bilingual (English/Spanish) may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023–2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is a large consumer specialty finance organization with over 10 brands, 1,500+ stores in 24 states, and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
The information contained herein is not an all-inclusive list of duties and responsibilities, and the Company may revise the job description at any time. The Company will never ask for banking or other payment information during interviews, and official communications will come from approved domains. In-store positions are in person only. We are an equal opportunity employer. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative California Check Cashing Manteca, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!
Your Opportunity
Customer Service Representative — California Check Cashing, Manteca, CA
As a CSR, you’ll help people in your community access financial solutions when they need them most. You’ll engage with our diverse customer base and process transactions (check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. We offer hands-on training, coaching, and development to support your long-term success in this entry-level role. If you want to grow with a fast-growing, profitable company, this is the place for you.
Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities at any of our eleven brands across the country. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance options with telemedicine and medical spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits (dental, vision, disability, life, ID theft protection, legal services, pet insurance, etc.). Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts from nationwide and local retailers. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits are subject to change and governed by plan documents; eligibility varies by plan.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision into a Point of Sale (POS) system. Build new business through daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office where applicable (e.g., on-site vehicle appraisals, store errands, external marketing); participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Maintain office security protocols and perform opening/closing procedures including vault and cash drawer management as needed. Uphold compliance with Company policies, procedures, and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet individual and team standards. Conduct additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours and minimum hours may change; discuss latest requirements with your recruiter.
What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and related computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet the physical demands (standing up to 90% of the time, lifting up to 25 pounds, moving within/beyond the store, operating a keyboard).
Nice To Haves - Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling or cash drawer/vault management experience. Bilingual (English/Spanish) may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023–2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is a large consumer specialty finance organization with over 10 brands, 1,500+ stores in 24 states, and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them.
The information contained herein is not an all-inclusive list of duties and responsibilities, and the Company may revise the job description at any time. The Company will never ask for banking or other payment information during interviews, and official communications will come from approved domains. In-store positions are in person only. We are an equal opportunity employer. CCFI Companies, LLC is an equal-opportunity employer.
#J-18808-Ljbffr