Customer Service Representative - Haines, Petersburg or Wasilla, Alaska
Alaska Power and Telephone, Haines, Alaska, United States, 99827
Customer Service Representative – Haines, Petersburg or Wasilla, Alaska Power & Telephone (AP&T)
Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time Customer Service Representative (CSR) in Haines, Petersburg or Wasilla, Alaska. This is an in-person role—not remote—serving as a vital connection between our company and the customers who rely on us every day. About the Role
As a CSR, you\'ll be the friendly face and helpful voice of AP&T. You\'ll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You\'ll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care. What We\'re Looking For
We\'re seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast-paced environment, enjoy learning new things, and communicate clearly and kindly. Minimum Qualifications
High School Diploma or GED 1–2 years of office or customer service experience Proficiency with Microsoft Office and 10-key Valid driver\'s license and insurability by AP&T Willingness to travel occasionally for training or meetings Ability to pass a background check Ability to pass drug screening and may be subject to random testing Resilience to Alaska\'s rugged weather and remote conditions Compensation & Benefits
Starting pay: $24.00/hour (DOE) Generous benefits package, including medical, dental, vision, and 401(k) $5,000 annual medical travel reimbursement Up to $125 annual medevac insurance reimbursement Employee stock ownership options $200.00 in company logowear Ongoing employee appreciation and recognition Why AP&T?
We\'re a small, employee-owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you\'re not just an employee—you\'re part of a mission to support rural Alaska\'s future. EEO Employer/Vets/Disabled | Drug & Alcohol-Free Workplace
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Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time Customer Service Representative (CSR) in Haines, Petersburg or Wasilla, Alaska. This is an in-person role—not remote—serving as a vital connection between our company and the customers who rely on us every day. About the Role
As a CSR, you\'ll be the friendly face and helpful voice of AP&T. You\'ll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You\'ll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care. What We\'re Looking For
We\'re seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast-paced environment, enjoy learning new things, and communicate clearly and kindly. Minimum Qualifications
High School Diploma or GED 1–2 years of office or customer service experience Proficiency with Microsoft Office and 10-key Valid driver\'s license and insurability by AP&T Willingness to travel occasionally for training or meetings Ability to pass a background check Ability to pass drug screening and may be subject to random testing Resilience to Alaska\'s rugged weather and remote conditions Compensation & Benefits
Starting pay: $24.00/hour (DOE) Generous benefits package, including medical, dental, vision, and 401(k) $5,000 annual medical travel reimbursement Up to $125 annual medevac insurance reimbursement Employee stock ownership options $200.00 in company logowear Ongoing employee appreciation and recognition Why AP&T?
We\'re a small, employee-owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you\'re not just an employee—you\'re part of a mission to support rural Alaska\'s future. EEO Employer/Vets/Disabled | Drug & Alcohol-Free Workplace
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