Customer Service Representative - Haines, Petersburg or Wasilla, Alaska
Alaska Power & Telephone Company, Haines, Alaska, United States, 99827
Customer Service Representative – Haines, Petersburg or Wasilla, Alaska – Power & Telephone (AP&T)
Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time Customer Service Representative (CSR) in Haines, Petersburg or Wasilla, Alaska. This is an in‑person role—not remote—serving as a vital connection between our company and the customers who rely on us every day.
About The Role As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care.
What We're Looking For We're seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast‑paced environment, enjoy learning new things, and communicate clearly and kindly.
Minimum Qualifications
High School Diploma or GED
1‑2 years of office or customer service experience
Proficiency with Microsoft Office and 10‑key
Valid driver's license and insurability by AP&T
Willingness to travel occasionally for training or meetings
Ability to pass a background check and drug testing may be subject to random testing without notice
Resilience to Alaska's rugged weather and remote conditions
Compensation & Benefits
Starting pay: $24.00/hour (DOE)
Generous benefits package, including medical, dental, vision, and 401(k)
$5,000 annual medical travel reimbursement
Up to $125 annual medevac insurance reimbursement
Employee stock ownership options
$200.00 in company logo wear
Ongoing employee appreciation and recognition
Why AP&T? We're a small, employee‑owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you're not just an employee—you’re part of a mission to support rural Alaska's future.
EEO Employer/Vets/Disabled | Drug & Alcohol-Free Workplace
Salary: $24.00 - $24.00 per hour
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Are you looking for a meaningful career in a close-knit community where your work truly makes a difference? Alaska Power & Telephone is seeking a full-time Customer Service Representative (CSR) in Haines, Petersburg or Wasilla, Alaska. This is an in‑person role—not remote—serving as a vital connection between our company and the customers who rely on us every day.
About The Role As a CSR, you'll be the friendly face and helpful voice of AP&T. You'll assist customers with power and telecom services, process payments, answer calls, and support billing and administrative tasks. You'll also help promote our services and ensure every customer interaction reflects our commitment to reliability and care.
What We're Looking For We're seeking someone dependable, calm under pressure, and passionate about helping others. You thrive in a fast‑paced environment, enjoy learning new things, and communicate clearly and kindly.
Minimum Qualifications
High School Diploma or GED
1‑2 years of office or customer service experience
Proficiency with Microsoft Office and 10‑key
Valid driver's license and insurability by AP&T
Willingness to travel occasionally for training or meetings
Ability to pass a background check and drug testing may be subject to random testing without notice
Resilience to Alaska's rugged weather and remote conditions
Compensation & Benefits
Starting pay: $24.00/hour (DOE)
Generous benefits package, including medical, dental, vision, and 401(k)
$5,000 annual medical travel reimbursement
Up to $125 annual medevac insurance reimbursement
Employee stock ownership options
$200.00 in company logo wear
Ongoing employee appreciation and recognition
Why AP&T? We're a small, employee‑owned utility serving over 40 Alaskan communities and villages. Our team is deeply rooted in the places we serve, and we take pride in keeping the lights on and the lines connected. At AP&T, you're not just an employee—you’re part of a mission to support rural Alaska's future.
EEO Employer/Vets/Disabled | Drug & Alcohol-Free Workplace
Salary: $24.00 - $24.00 per hour
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