Overview
We are Watts. Together, we are reimagining the future of water. We provide safe, clean water for the world and protect our planet's valuable resource. Watts has built best-in-class products for 150 years and leads in innovation for smart, connected, sustainable water solutions. Scope of Position
The successful candidate will join the customer service team and provide exceptional support to clients through multiple channels, including phone, email, and chat. Key responsibilities include resolving customer inquiries, managing escalations, maintaining accurate records in the CRM system, and collaborating with internal teams to ensure a positive and efficient customer experience. This position reports to the Plant Manager and is onsite in Oviedo, FL. Primary Job Duties and Responsibilities
Generating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation Interacting with customers daily through various forms of communication in an energetic, positive, and professional manner Collaborating with other departments to ensure quotes and orders flow smoothly Providing customers with troubleshooting and product training Proactively contacting our existing customer base to ensure ongoing satisfaction Maintaining in-depth knowledge of product offerings, ancillary components, and related troubleshooting steps and procedures Assuming responsibility for other projects and duties as assigned by the Customer Service Lead or Company management Upholding Watts values of integrity, accountability, continuous improvement, transparency Travel: Not Applicable Required Qualifications
3+ years of experience in customer service or a service industry position Proficiency in MS Office Excellent critical thinking and problem-solving abilities Strong verbal and written communication and customer service skills Ability to prioritize and manage multiple tasks Ability to work independently and in a team Other Requirements
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices Must establish employment eligibility and satisfactorily complete background checks and required pre-employment testing Preferred Qualifications
Experience utilizing a CRM system Experience using Microsoft Dynamics 365 F&O General Applicable Company Competencies
Commitment to Watts\' values of integrity, accountability, continuous improvement, innovation, and transparency Punctuality and dependability Flexibility and adaptability to changing work priorities and stressful conditions Adherence to Watts\' personnel policies, procedures, and standards Maintenance of productive and collaborative relationships with Watts employees Adherence to Watts\' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action Working Conditions
On-site at a manufacturing facility with most duties performed in an office environment. Occasional presence on the manufacturing floor with required personal protective equipment. Office location in Oviedo, FL, Monday – Friday. Scheduled hours determined by the manager. Physical Requirements
Ability to remain seated at a desk for extended periods; perform repetitive typing and mouse activity; move around the office to handle files or materials; read documents and enter data; communicate clearly in meetings or calls; operate standard office equipment; occasionally lift and carry light objects. Watts in it for you
Please note that benefits apply to permanent roles and do not apply to internships. Benefits include: Competitive compensation based on skills and experience Comprehensive medical and dental coverage, retirement benefits Family-building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Perks such as fitness reimbursements and employee discount programs Learn more about our benefits at: https://tapintowattsbenefits.com/ How we work
Watts values teamwork, care for colleagues, and meaningful contributions. We offer opportunities for learning and development and impact on the lives of people who use our products and the future of water. Watts is an equal employment opportunity employer. We prohibit discrimination and will provide reasonable accommodations to qualified individuals with disabilities. If accommodations are needed, contact Human Resources.
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We are Watts. Together, we are reimagining the future of water. We provide safe, clean water for the world and protect our planet's valuable resource. Watts has built best-in-class products for 150 years and leads in innovation for smart, connected, sustainable water solutions. Scope of Position
The successful candidate will join the customer service team and provide exceptional support to clients through multiple channels, including phone, email, and chat. Key responsibilities include resolving customer inquiries, managing escalations, maintaining accurate records in the CRM system, and collaborating with internal teams to ensure a positive and efficient customer experience. This position reports to the Plant Manager and is onsite in Oviedo, FL. Primary Job Duties and Responsibilities
Generating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation Interacting with customers daily through various forms of communication in an energetic, positive, and professional manner Collaborating with other departments to ensure quotes and orders flow smoothly Providing customers with troubleshooting and product training Proactively contacting our existing customer base to ensure ongoing satisfaction Maintaining in-depth knowledge of product offerings, ancillary components, and related troubleshooting steps and procedures Assuming responsibility for other projects and duties as assigned by the Customer Service Lead or Company management Upholding Watts values of integrity, accountability, continuous improvement, transparency Travel: Not Applicable Required Qualifications
3+ years of experience in customer service or a service industry position Proficiency in MS Office Excellent critical thinking and problem-solving abilities Strong verbal and written communication and customer service skills Ability to prioritize and manage multiple tasks Ability to work independently and in a team Other Requirements
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices Must establish employment eligibility and satisfactorily complete background checks and required pre-employment testing Preferred Qualifications
Experience utilizing a CRM system Experience using Microsoft Dynamics 365 F&O General Applicable Company Competencies
Commitment to Watts\' values of integrity, accountability, continuous improvement, innovation, and transparency Punctuality and dependability Flexibility and adaptability to changing work priorities and stressful conditions Adherence to Watts\' personnel policies, procedures, and standards Maintenance of productive and collaborative relationships with Watts employees Adherence to Watts\' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action Working Conditions
On-site at a manufacturing facility with most duties performed in an office environment. Occasional presence on the manufacturing floor with required personal protective equipment. Office location in Oviedo, FL, Monday – Friday. Scheduled hours determined by the manager. Physical Requirements
Ability to remain seated at a desk for extended periods; perform repetitive typing and mouse activity; move around the office to handle files or materials; read documents and enter data; communicate clearly in meetings or calls; operate standard office equipment; occasionally lift and carry light objects. Watts in it for you
Please note that benefits apply to permanent roles and do not apply to internships. Benefits include: Competitive compensation based on skills and experience Comprehensive medical and dental coverage, retirement benefits Family-building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Perks such as fitness reimbursements and employee discount programs Learn more about our benefits at: https://tapintowattsbenefits.com/ How we work
Watts values teamwork, care for colleagues, and meaningful contributions. We offer opportunities for learning and development and impact on the lives of people who use our products and the future of water. Watts is an equal employment opportunity employer. We prohibit discrimination and will provide reasonable accommodations to qualified individuals with disabilities. If accommodations are needed, contact Human Resources.
#J-18808-Ljbffr