DeVivo Bus Sales
Overview
DeVivo Parts & Tools is searching for a Parts Advisor for our Epping, NH location. The Parts Advisor plays a crucial role in ensuring the efficient operation of our parts department, providing excellent customer service, and maintaining accurate inventory records. This role involves handling customer inquiries, processing orders, and coordinating with other departments to ensure timely delivery of parts.
DeVivo provides the complete range of tools, OEM parts, and essential shop supplies required to keep commercial fleets, service centers, and maintenance operations running at peak performance. Whether you’re servicing buses, trucks, specialty vehicles, or refrigerated equipment, our extensive inventory ensures you always have the right products on hand. We offer professional-grade tools, quality replacement parts, and everyday consumables—available both in-store and through our convenient online ordering platform with fast delivery. Backed by knowledgeable support and decades of industry experience, DeVivo is your trusted partner for dependable shop and fleet essentials. Learn more about us at www.devivocompanies.com.
Why You Will Love Working Here
Promotion opportunities – we promote from within
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with company match
Paid time off
Paid holidays
Employee referral bonuses
Compensation of $20.00-27.00/hour
Primary Responsibilities
Answer phone calls and respond to customer inquiries in a professional and courteous manner.
Assist customers with parts selection and provide accurate information about availability, pricing, and delivery times.
Resolve customer issues and complaints promptly, ensuring customer satisfaction.
Accurately input customer orders into the system, ensuring all details are correct and complete.
Monitor order status and communicate any delays or issues to customers.
Coordinate with the warehouse and delivery teams to ensure timely dispatch and delivery of parts.
Track and monitor inventory levels, ensuring optimal stock levels are maintained.
Assist in ordering parts as needed to maintain inventory levels, liaising with suppliers and the procurement team.
Ensure all documentation is filed and stored correctly in accordance with company policies.
Work closely with other departments, such as Sales, Service, and Warehouse, to ensure seamless operations.
Participate in team meetings and contribute to process improvement initiatives.
Position Requirements
High school diploma or equivalent
Previous experience in a parts advisory or customer service role, preferably within the automotive or tools industry.
Strong knowledge of automotive parts and tools.
Excellent communication and interpersonal skills.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
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DeVivo provides the complete range of tools, OEM parts, and essential shop supplies required to keep commercial fleets, service centers, and maintenance operations running at peak performance. Whether you’re servicing buses, trucks, specialty vehicles, or refrigerated equipment, our extensive inventory ensures you always have the right products on hand. We offer professional-grade tools, quality replacement parts, and everyday consumables—available both in-store and through our convenient online ordering platform with fast delivery. Backed by knowledgeable support and decades of industry experience, DeVivo is your trusted partner for dependable shop and fleet essentials. Learn more about us at www.devivocompanies.com.
Why You Will Love Working Here
Promotion opportunities – we promote from within
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with company match
Paid time off
Paid holidays
Employee referral bonuses
Compensation of $20.00-27.00/hour
Primary Responsibilities
Answer phone calls and respond to customer inquiries in a professional and courteous manner.
Assist customers with parts selection and provide accurate information about availability, pricing, and delivery times.
Resolve customer issues and complaints promptly, ensuring customer satisfaction.
Accurately input customer orders into the system, ensuring all details are correct and complete.
Monitor order status and communicate any delays or issues to customers.
Coordinate with the warehouse and delivery teams to ensure timely dispatch and delivery of parts.
Track and monitor inventory levels, ensuring optimal stock levels are maintained.
Assist in ordering parts as needed to maintain inventory levels, liaising with suppliers and the procurement team.
Ensure all documentation is filed and stored correctly in accordance with company policies.
Work closely with other departments, such as Sales, Service, and Warehouse, to ensure seamless operations.
Participate in team meetings and contribute to process improvement initiatives.
Position Requirements
High school diploma or equivalent
Previous experience in a parts advisory or customer service role, preferably within the automotive or tools industry.
Strong knowledge of automotive parts and tools.
Excellent communication and interpersonal skills.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
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