Customer Service And Sales Support Representative
The Sliding Door Company, Los Angeles, California, United States, 90079
Position Overview:
The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. As well as scheduling showroom and in-home visits for the sales team. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.
Location HQ Office: 20235 Bahama St. Chatsworth, CA 91311 This role is in-person
Responsibilities
Work with the Account Manager and Account Executives (Sales Executives) to ensure leads are evaluated according to qualification criteria
Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads
Provide support to Account Executives and respond to customer and prospect queries
Calling on open leads to qualify if they are still interested
Stay up to date with new products and feature launches and ensure the sales team is on board
Work within the internal CRM to ensure customer updates in the system
Maintain regular contact with prospective customers/leads/accounts
Learn the product to become a product expert.
Learn the CRM system and become a CRM system expert.
Experience Required
3+ years' experience as a sales support specialist, customer service, or sales support associate
Excellent customer service skills
In-depth understanding of sales principles and customer service practices
Expert data entry skills specializing in accuracy.
Proficient in multitasking and managing multiple priorities simultaneously
Hands on experience with CRM systems
Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs.
Self-motivated individual, strong work ethic, optimistic disposition, team player
Typing speed between 60-70 wpm
Compensation
Hourly: $20-21/hr (Based on experience)
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The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. As well as scheduling showroom and in-home visits for the sales team. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.
Location HQ Office: 20235 Bahama St. Chatsworth, CA 91311 This role is in-person
Responsibilities
Work with the Account Manager and Account Executives (Sales Executives) to ensure leads are evaluated according to qualification criteria
Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads
Provide support to Account Executives and respond to customer and prospect queries
Calling on open leads to qualify if they are still interested
Stay up to date with new products and feature launches and ensure the sales team is on board
Work within the internal CRM to ensure customer updates in the system
Maintain regular contact with prospective customers/leads/accounts
Learn the product to become a product expert.
Learn the CRM system and become a CRM system expert.
Experience Required
3+ years' experience as a sales support specialist, customer service, or sales support associate
Excellent customer service skills
In-depth understanding of sales principles and customer service practices
Expert data entry skills specializing in accuracy.
Proficient in multitasking and managing multiple priorities simultaneously
Hands on experience with CRM systems
Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs.
Self-motivated individual, strong work ethic, optimistic disposition, team player
Typing speed between 60-70 wpm
Compensation
Hourly: $20-21/hr (Based on experience)
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