Operations Manager & Marketing Strategist (IN, South Bend)
City of South Bend, South Bend, Indiana, us, 46626
Overview
SALARY:
up to $81,000 - $84,000 annually
POSITION SUMMARY:
The Operations Manager position combines strategic planning with hands-on execution, including developing and implementing marketing campaigns, managing social media presence, and designing promotional materials to enhance brand visibility and audience engagement. The Operations Manager serves as Manager on Duty during events, ensuring exceptional patron experiences and smooth front-of-house operations. Additional responsibilities include coordinating sponsorships and partnerships, managing advertising contracts, and supporting administrative functions to maintain operational excellence. This position requires strong leadership, creativity, and the ability to collaborate across departments to advance the mission and growth of the Morris Performing Arts Center.
As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety.
SCHEDULE : 8:00am – 5:00pm and other hours as assigned per show/event schedule.
SUPERVISION EXERCISED : N/A
ESSENTIAL DUTIES AND RESPONSIBILITIES
Marketing Strategy & Brand Alignment
Develop and implement comprehensive marketing strategies for the Morris Performing Arts Center and Morris Complex. Ensure all campaigns, messaging, and creative assets align with South Bend Venues Parks and Arts branding standards and organizational goals.
Partner with the Directors of Booking & Events and Ticketing & Strategy to design and implement innovative, data-driven marketing and promotional strategies for theatre rentals, co-promoted productions, and self-promoted shows at the Morris Performing Arts Center, with the goal of maximizing audience engagement and attendance.
Creative Design & Collateral Management
Design and produce a wide range of marketing materials for shows and events occurring at the Morris Performing Arts Center; including posters (interior and exterior), flyers, programs, signage, and digital graphics using Photoshop, InDesign and/or other design tools.
Manage vendor quotes, purchase orders, and coordinate distribution of all printed and digital collateral.
Digital & Social Media Management
Serve as administrator for the Morris Facebook page, creating and scheduling engaging content, posting event updates, and responding to patron inquiries. Capture and edit event photography for use across social media platforms to enhance audience engagement and brand visibility.
Event Oversight & Patron Relations
Act as Manager on Duty during scheduled events, ensuring smooth front-of-house operations. Address patron and promoter concerns, coordinate with security, and resolve operational issues related to lobby monitors, marquee sound, and staff performance.
Venue Engagement & Partnerships
Collaborate with the Morris Administrative Assistant to conduct venue tours and host photo/video shoots for commercial and non-commercial purposes. Develop sponsorship and partnership packages to attract and maintain strategic relationships that support venue growth.
Audience Development & Growth
Lead initiatives to expand the Morris audience base, focusing on attracting regional and out-of-town visitors. Implement targeted marketing campaigns, including SMS strategies for text subscribers, to increase engagement and ticket sales.
Advertising & Contract Management
Negotiate and oversee marketing and advertising contracts, ensuring compliance with budget and performance standards. Monitor effectiveness of campaigns and adjust strategies to maximize ROI.
NON-ESSENTIAL/MARGINAL FUNCTIONS · Perform other duties and assume other responsibilities as apparent or as assigned.
EDUCATION / QUALIFICATIONS
A college degree in Communications, Administration, or Business is preferred. Quality training and a history of outstanding experience may substitute for a college degree.
Three to five years of marketing or administrative experience in an increasingly responsible position.
KNOWLEDGE SKILLS AND ABILITIES
Excellent verbal and written communication skills.
Proficiency in design software (e.g., Adobe Photoshop, Illustrator, InDesign).
Strong copywriting and content creation skills for print and digital media.
Social media management and analytics (Facebook, Instagram, etc.).
Photography and photo editing for promotional use.
Performing arts industry trends and audience demographics.
Knowledge of Microsoft Suites
Working knowledge of City or County government is a plus.
CERTIFICATES, LICENSE, REGISTRATION
Valid Driver’s license required.
EQUIPMENT
Desktop Computer, Laptop Computer, Telephone, Two-way radio
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job's duties, the employee is often required to sit, walk, talk, or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, kneel, stoop, or balance. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT Work is performed in office settings, with moderate temperatures inside. The noise level in the work environment is usually quiet to moderate, and noise levels may increase depending on activities or events in the facility.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.
REQUIRED Pre-Employment Drug Screen, Employee Background check, Valid Driver's License
Equal Employment Opportunity Employer
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up to $81,000 - $84,000 annually
POSITION SUMMARY:
The Operations Manager position combines strategic planning with hands-on execution, including developing and implementing marketing campaigns, managing social media presence, and designing promotional materials to enhance brand visibility and audience engagement. The Operations Manager serves as Manager on Duty during events, ensuring exceptional patron experiences and smooth front-of-house operations. Additional responsibilities include coordinating sponsorships and partnerships, managing advertising contracts, and supporting administrative functions to maintain operational excellence. This position requires strong leadership, creativity, and the ability to collaborate across departments to advance the mission and growth of the Morris Performing Arts Center.
As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety.
SCHEDULE : 8:00am – 5:00pm and other hours as assigned per show/event schedule.
SUPERVISION EXERCISED : N/A
ESSENTIAL DUTIES AND RESPONSIBILITIES
Marketing Strategy & Brand Alignment
Develop and implement comprehensive marketing strategies for the Morris Performing Arts Center and Morris Complex. Ensure all campaigns, messaging, and creative assets align with South Bend Venues Parks and Arts branding standards and organizational goals.
Partner with the Directors of Booking & Events and Ticketing & Strategy to design and implement innovative, data-driven marketing and promotional strategies for theatre rentals, co-promoted productions, and self-promoted shows at the Morris Performing Arts Center, with the goal of maximizing audience engagement and attendance.
Creative Design & Collateral Management
Design and produce a wide range of marketing materials for shows and events occurring at the Morris Performing Arts Center; including posters (interior and exterior), flyers, programs, signage, and digital graphics using Photoshop, InDesign and/or other design tools.
Manage vendor quotes, purchase orders, and coordinate distribution of all printed and digital collateral.
Digital & Social Media Management
Serve as administrator for the Morris Facebook page, creating and scheduling engaging content, posting event updates, and responding to patron inquiries. Capture and edit event photography for use across social media platforms to enhance audience engagement and brand visibility.
Event Oversight & Patron Relations
Act as Manager on Duty during scheduled events, ensuring smooth front-of-house operations. Address patron and promoter concerns, coordinate with security, and resolve operational issues related to lobby monitors, marquee sound, and staff performance.
Venue Engagement & Partnerships
Collaborate with the Morris Administrative Assistant to conduct venue tours and host photo/video shoots for commercial and non-commercial purposes. Develop sponsorship and partnership packages to attract and maintain strategic relationships that support venue growth.
Audience Development & Growth
Lead initiatives to expand the Morris audience base, focusing on attracting regional and out-of-town visitors. Implement targeted marketing campaigns, including SMS strategies for text subscribers, to increase engagement and ticket sales.
Advertising & Contract Management
Negotiate and oversee marketing and advertising contracts, ensuring compliance with budget and performance standards. Monitor effectiveness of campaigns and adjust strategies to maximize ROI.
NON-ESSENTIAL/MARGINAL FUNCTIONS · Perform other duties and assume other responsibilities as apparent or as assigned.
EDUCATION / QUALIFICATIONS
A college degree in Communications, Administration, or Business is preferred. Quality training and a history of outstanding experience may substitute for a college degree.
Three to five years of marketing or administrative experience in an increasingly responsible position.
KNOWLEDGE SKILLS AND ABILITIES
Excellent verbal and written communication skills.
Proficiency in design software (e.g., Adobe Photoshop, Illustrator, InDesign).
Strong copywriting and content creation skills for print and digital media.
Social media management and analytics (Facebook, Instagram, etc.).
Photography and photo editing for promotional use.
Performing arts industry trends and audience demographics.
Knowledge of Microsoft Suites
Working knowledge of City or County government is a plus.
CERTIFICATES, LICENSE, REGISTRATION
Valid Driver’s license required.
EQUIPMENT
Desktop Computer, Laptop Computer, Telephone, Two-way radio
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job's duties, the employee is often required to sit, walk, talk, or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, kneel, stoop, or balance. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT Work is performed in office settings, with moderate temperatures inside. The noise level in the work environment is usually quiet to moderate, and noise levels may increase depending on activities or events in the facility.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.
REQUIRED Pre-Employment Drug Screen, Employee Background check, Valid Driver's License
Equal Employment Opportunity Employer
#J-18808-Ljbffr