Overview
Russell Tobin's client, a life sciences and diagnostics company, is seeking Customer Experience Specialist – Biotech Sector in Waltham, MA.
Job Title:
Customer Experience Specialist – Biotech Sector
Location:
Waltham, MA
Employment Type:
Full-Time
Pay Rate:
$15 - $16.50/hr.
About the Role We are seeking enthusiastic, detail-oriented professionals who are passionate about helping families and thrive in fast-paced environments. This role plays a key part in supporting parents and families throughout their experience with our life-changing products and services.
This is a dynamic opportunity for individuals looking to grow within the biotech industry. With robust training programs and opportunities for advancement, you’ll be joining a team that values both professional excellence and compassionate service.
Responsibilities
Meet and exceed daily, weekly, and monthly performance goals.
Follow assigned outreach protocols and schedules consistently.
Accurately and efficiently contact leads and existing customers.
Maintain quality, accuracy, and integrity of all client information.
Become a product expert to ensure accurate communication with customers.
Adhere to standard operating procedures within a quality management system.
Support customers and medical professionals through the birthing and delivery lifecycle.
Resolve customer concerns and manage escalated issues when necessary.
Foster strong, lasting customer relationships.
Support a culture of open communication and teamwork.
Assist with onboarding and training of new team members, as needed.
Engage in department and cross-functional improvement projects.
Qualifications
Exceptional communication and organizational skills.
Proven success in meeting outreach KPIs.
Detail-oriented with a strong focus on compliance and recordkeeping.
Experience in customer service, sales, or biotech preferred.
Proficiency with CRM systems and database tools.
2+ years of relevant professional experience preferred.
Bachelor's degree preferred.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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Job Title:
Customer Experience Specialist – Biotech Sector
Location:
Waltham, MA
Employment Type:
Full-Time
Pay Rate:
$15 - $16.50/hr.
About the Role We are seeking enthusiastic, detail-oriented professionals who are passionate about helping families and thrive in fast-paced environments. This role plays a key part in supporting parents and families throughout their experience with our life-changing products and services.
This is a dynamic opportunity for individuals looking to grow within the biotech industry. With robust training programs and opportunities for advancement, you’ll be joining a team that values both professional excellence and compassionate service.
Responsibilities
Meet and exceed daily, weekly, and monthly performance goals.
Follow assigned outreach protocols and schedules consistently.
Accurately and efficiently contact leads and existing customers.
Maintain quality, accuracy, and integrity of all client information.
Become a product expert to ensure accurate communication with customers.
Adhere to standard operating procedures within a quality management system.
Support customers and medical professionals through the birthing and delivery lifecycle.
Resolve customer concerns and manage escalated issues when necessary.
Foster strong, lasting customer relationships.
Support a culture of open communication and teamwork.
Assist with onboarding and training of new team members, as needed.
Engage in department and cross-functional improvement projects.
Qualifications
Exceptional communication and organizational skills.
Proven success in meeting outreach KPIs.
Detail-oriented with a strong focus on compliance and recordkeeping.
Experience in customer service, sales, or biotech preferred.
Proficiency with CRM systems and database tools.
2+ years of relevant professional experience preferred.
Bachelor's degree preferred.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#J-18808-Ljbffr