Overview
Customer Service Representative
About Us: At Pitch Health Solutions, we empower our team to excel while maintaining the highest standards of culture, compliance, and performance. We’re looking for a dedicated
Remote Client Service Representative
to join our growing team.
About the Role As a
Customer Service Representative , you will be the main point of contact for assigned clients, proactively addressing concerns, managing expectations, and resolving issues efficiently. You’ll handle escalations involving clients and agents, monitor retention trends, and collaborate closely with Sales, Operations, and Leadership. In this role, you’ll play a key part in delivering a seamless client experience while helping to grow and shape our Client Success department.
Why This Role is Exciting
Fully remote – work from anywhere in the U.S.
Serve as the primary point of contact for clients, making a direct impact on retention and satisfaction
Collaborate cross-functionally with Sales, Operations, and Leadership
Help shape and improve Client Success processes and workflows
Engage with a culture that values professionalism, excellence, and collaboration
What You’ll Do
Client Advocacy:
Serve as the main contact for assigned clients, proactively addressing concerns and managing expectations
Issue Resolution:
Handle client issues and escalations efficiently, maintaining professionalism and compliance
Retention Monitoring:
Track client engagement, feedback, and retention trends to identify risks and opportunities
Collaboration:
Work closely with Sales, Operations, and Leadership to resolve issues and improve client satisfaction
Process Improvement:
Contribute to the development and scaling of Client Success processes, workflows, and SOPs
Documentation & Reporting:
Accurately document all client interactions, escalations, and resolutions
Qualifications
Must be have your Health Insurance License
Experienced in client success, account management, or customer support
Strong communicator with excellent problem-solving and conflict-resolution skills
Emotionally intelligent, professional, and able to stay calm under pressure
Highly organized with strong attention to detail and follow-through
Comfortable working in a fast-paced, cross-functional environment
Working Hours Monday to Friday | 9:00 AM – 6:00 PM EST (1-hour lunch: 1:00 PM – 2:00 PM EST)
Perks & Benefits
Work remotely from anywhere in the U.S.
Directly impact client satisfaction and retention
Opportunity to grow with a developing department and take on more responsibility
Competitive salary with performance incentives
Compensation & Schedule $3,000 – $3,500/month Pay Frequency: Bi-weekly direct deposit Location: 100% Remote
Ready to Join? If you’re passionate about delivering exceptional client experiences, driving retention, and supporting a growing team, we want to hear from you.
#J-18808-Ljbffr
About Us: At Pitch Health Solutions, we empower our team to excel while maintaining the highest standards of culture, compliance, and performance. We’re looking for a dedicated
Remote Client Service Representative
to join our growing team.
About the Role As a
Customer Service Representative , you will be the main point of contact for assigned clients, proactively addressing concerns, managing expectations, and resolving issues efficiently. You’ll handle escalations involving clients and agents, monitor retention trends, and collaborate closely with Sales, Operations, and Leadership. In this role, you’ll play a key part in delivering a seamless client experience while helping to grow and shape our Client Success department.
Why This Role is Exciting
Fully remote – work from anywhere in the U.S.
Serve as the primary point of contact for clients, making a direct impact on retention and satisfaction
Collaborate cross-functionally with Sales, Operations, and Leadership
Help shape and improve Client Success processes and workflows
Engage with a culture that values professionalism, excellence, and collaboration
What You’ll Do
Client Advocacy:
Serve as the main contact for assigned clients, proactively addressing concerns and managing expectations
Issue Resolution:
Handle client issues and escalations efficiently, maintaining professionalism and compliance
Retention Monitoring:
Track client engagement, feedback, and retention trends to identify risks and opportunities
Collaboration:
Work closely with Sales, Operations, and Leadership to resolve issues and improve client satisfaction
Process Improvement:
Contribute to the development and scaling of Client Success processes, workflows, and SOPs
Documentation & Reporting:
Accurately document all client interactions, escalations, and resolutions
Qualifications
Must be have your Health Insurance License
Experienced in client success, account management, or customer support
Strong communicator with excellent problem-solving and conflict-resolution skills
Emotionally intelligent, professional, and able to stay calm under pressure
Highly organized with strong attention to detail and follow-through
Comfortable working in a fast-paced, cross-functional environment
Working Hours Monday to Friday | 9:00 AM – 6:00 PM EST (1-hour lunch: 1:00 PM – 2:00 PM EST)
Perks & Benefits
Work remotely from anywhere in the U.S.
Directly impact client satisfaction and retention
Opportunity to grow with a developing department and take on more responsibility
Competitive salary with performance incentives
Compensation & Schedule $3,000 – $3,500/month Pay Frequency: Bi-weekly direct deposit Location: 100% Remote
Ready to Join? If you’re passionate about delivering exceptional client experiences, driving retention, and supporting a growing team, we want to hear from you.
#J-18808-Ljbffr