Are you passionate about helping others and providing exceptional customer service? Join a supportive, team-oriented agency where your contributions matter, your growth is encouraged, and your work directly supports clients and sales professionals. We’re not just offering a job—we’re offering a career with opportunity and stability.
About the Role As a Customer Service Representative (CSR), you will play a key role in supporting the Sales Department by assisting clients and working closely with sales agents to ensure a smooth, accurate, and positive insurance experience. You’ll help process policies, explain coverage, and maintain detailed client records while serving as a reliable point of contact for client questions and service needs.
This role is ideal for individuals who are customer-focused, detail-oriented, and motivated to grow within a fast-paced, service-driven environment.
A Day in This Role
Assist new and existing clients with general insurance information and service inquiries
Work directly with sales agents to support policy processing and client needs
Process quotes, applications, and policy changes accurately and efficiently
Deliver policies and assist with follow-up and coverage reviews
Provide prompt, friendly, and professional customer service by phone and email
Respond to questions regarding coverage, eligibility, billing, and claims support
Maintain accurate client records and follow agency guidelines and processes
Participate in training and ongoing professional development
License Information
Required to obtain the 4-40 Customer Service Representative license within the first 30 days of employment
After passing the 90-day probationary period, Comfort Insurance and Finances will fully reimburse eligible licensing expenses, including pre-licensing courses, fingerprints, and state exam fees (if applicable)
What We’re Looking For
1–2 years of customer service and/or sales experience
Fluent in English and Spanish (required)
Professional, dependable, and customer‑focused
Strong communication, organization, and time management skills
Detail‑oriented and comfortable handling a high volume of calls
Able to work independently while collaborating with a team
Open to feedback, coaching, and continuous learning
High school diploma or GED required
Pay & Benefits
Compensation of $15 - $16 per hour with eligibility for bonus incentives
Paid training and full licensing reimbursement
Dental, vision, and life insurance
401(k) with 4% company match
Paid time off and paid holidays
Supportive, respectful, and team-oriented work environment
Job Details
Location: 3399 NW 72nd Ave #212, Miami, FL 33122
Department: Sales
Employment Type: Full-Time
Core Work Hours: Monday through Friday, 9 AM – 5 PM
Experience Level: Entry-Level
Ready to Apply? If you enjoy helping people, thrive in a collaborative environment, and are ready to grow your career in insurance, we encourage you to apply today!
#J-18808-Ljbffr
About the Role As a Customer Service Representative (CSR), you will play a key role in supporting the Sales Department by assisting clients and working closely with sales agents to ensure a smooth, accurate, and positive insurance experience. You’ll help process policies, explain coverage, and maintain detailed client records while serving as a reliable point of contact for client questions and service needs.
This role is ideal for individuals who are customer-focused, detail-oriented, and motivated to grow within a fast-paced, service-driven environment.
A Day in This Role
Assist new and existing clients with general insurance information and service inquiries
Work directly with sales agents to support policy processing and client needs
Process quotes, applications, and policy changes accurately and efficiently
Deliver policies and assist with follow-up and coverage reviews
Provide prompt, friendly, and professional customer service by phone and email
Respond to questions regarding coverage, eligibility, billing, and claims support
Maintain accurate client records and follow agency guidelines and processes
Participate in training and ongoing professional development
License Information
Required to obtain the 4-40 Customer Service Representative license within the first 30 days of employment
After passing the 90-day probationary period, Comfort Insurance and Finances will fully reimburse eligible licensing expenses, including pre-licensing courses, fingerprints, and state exam fees (if applicable)
What We’re Looking For
1–2 years of customer service and/or sales experience
Fluent in English and Spanish (required)
Professional, dependable, and customer‑focused
Strong communication, organization, and time management skills
Detail‑oriented and comfortable handling a high volume of calls
Able to work independently while collaborating with a team
Open to feedback, coaching, and continuous learning
High school diploma or GED required
Pay & Benefits
Compensation of $15 - $16 per hour with eligibility for bonus incentives
Paid training and full licensing reimbursement
Dental, vision, and life insurance
401(k) with 4% company match
Paid time off and paid holidays
Supportive, respectful, and team-oriented work environment
Job Details
Location: 3399 NW 72nd Ave #212, Miami, FL 33122
Department: Sales
Employment Type: Full-Time
Core Work Hours: Monday through Friday, 9 AM – 5 PM
Experience Level: Entry-Level
Ready to Apply? If you enjoy helping people, thrive in a collaborative environment, and are ready to grow your career in insurance, we encourage you to apply today!
#J-18808-Ljbffr