About The Role
Modalways is seeking a professional and client-focused Customer Service Representative to assist clients with inquiries and support requests related to our technology services. This role provides timely and accurate information, ensures client satisfaction, and serves as a point of contact between clients and internal teams. The ideal candidate has excellent communication skills, strong problem‑solving abilities, and a service‑oriented mindset.
Responsibilities
Provide accurate information about services, projects, and support processes.
Document client interactions, issues, and service requests in internal systems.
Coordinate with project, technical, and internal teams to resolve client concerns.
Assist clients with account or service‑related questions and follow‑ups.
Maintain organized records of communications and client interactions.
Support continuous improvement of client service processes.
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred.
Previous experience in customer service, client support, or office administration is a plus.
Strong verbal and written communication skills.
Ability to multitask and work in a professional, fast‑paced environment.
Basic computer skills; experience with CRM or ticketing systems is a plus.
Professional, courteous, and reliable demeanor.
Benefits
Health insurance
Paid time off
Professional development opportunities
Career growth within a technology‑focused company
Employment Type:
Full‑time, W-2 employee.
Compensation:
$18 – $27 per hour (based on experience).
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Responsibilities
Provide accurate information about services, projects, and support processes.
Document client interactions, issues, and service requests in internal systems.
Coordinate with project, technical, and internal teams to resolve client concerns.
Assist clients with account or service‑related questions and follow‑ups.
Maintain organized records of communications and client interactions.
Support continuous improvement of client service processes.
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred.
Previous experience in customer service, client support, or office administration is a plus.
Strong verbal and written communication skills.
Ability to multitask and work in a professional, fast‑paced environment.
Basic computer skills; experience with CRM or ticketing systems is a plus.
Professional, courteous, and reliable demeanor.
Benefits
Health insurance
Paid time off
Professional development opportunities
Career growth within a technology‑focused company
Employment Type:
Full‑time, W-2 employee.
Compensation:
$18 – $27 per hour (based on experience).
#J-18808-Ljbffr