Overview
Fabrik is seeking a warm, organized, and highly reliable In-Space Experience Lead to support and steward our first Chicago location. As the first on‑ground hire, this role is both operational and foundational: you’ll ensure the space runs smoothly day to day while working in close partnership with our Community and Market Director to help build, document, and refine the Chicago playbook.
You’ll be responsible for holding a high standard of care in the space during staffed hours, from hospitality and member support to space readiness and gathering execution, while also contributing real‑time insights about what’s working, what’s needed, and how Chicago members use the space. Your observations and feedback will directly inform how Fabrik shows up in Chicago going forward.
This role is highly member‑facing and requires strong emotional intelligence and presence. This role is rooted in presence, hospitality, and operational excellence. Long‑term engagement strategy, growth, and programming direction are owned by the Chicago Director, but your lived, in‑space experience will help shape how those strategies are adapted locally.
Core hours are typically 5:00 – 9:00 pm, with potential daytime shifts as needed.
Key Responsibilities Space Operations
Maintain a clean, stocked, and guest‑ready space at all times
Complete daily walkthroughs to ensure the space is functioning as intended
Identify, document, and elevate maintenance or facilities issues
Coordinate with cleaning teams, vendors, and building management as needed
Support consistent opening, closing, and reset routines
Member Support (In‑Space)
Serve as the first point of contact for members during staffed hours
Offer warm greetings, light check‑ins, and in‑the‑moment support
Onboard new members with space tours and orientation
Troubleshoot issues calmly, professionally, and with care
Observe member activity and surface feedback or concerns to the leadership team
Uphold community guidelines with kindness and consistency
Gathering & Programming Support
Support in‑space gatherings and workshops
Light setup, light tech/AV support, and cleanup where needed
Host or assist with occasional evening gatherings
Ensure events align with Fabrik’s values and experience standards
Capture photos or short videos for internal use or social media when requested
Leave the space reset and guest‑ready at the end of each gathering
Membership & Admin Support
Log member requests, notes, and updates in internal tools
Communicate with members via Slack and e‑mail as needed
Track space usage, attendance, and daily engagement touchpoints
Partner with the broader Fabrik team to address member needs and improve experience
Tours & Sales Support
Lead tours for prospective members and clearly articulate Fabrik’s value
Respond to inbound tour questions or scheduling requests during staffed hours
Support warm lead handoff and follow‑up in partnership with the Growth team
You’re a Great Fit If You…
Have 2+ years of experience in hospitality, community, coworking, or space operations
Naturally create calm, welcoming environments
Love keeping spaces organized, polished, and running smoothly
Are dependable, punctual, and comfortable being the in‑space decision maker
Communicate clearly and thoughtfully with a wide range of people
Are tech‑comfortable and detail‑oriented (bonus: HubSpot, Notion, or Slack fluency)
Why This Role Matters The In‑Space Experience Lead is the heartbeat of Fabrik Chicago. You’re the person members rely on, the tone‑setter for the space, and the steward of daily experience. When this role is done well, members feel cared for, grounded, and excited to return.
How to Apply Please send a resume and a short note about why you’re interested in this role at Fabrik to:
jaclyn@joinfabrik.com
and
kristi@joinfabrik.com
#J-18808-Ljbffr
You’ll be responsible for holding a high standard of care in the space during staffed hours, from hospitality and member support to space readiness and gathering execution, while also contributing real‑time insights about what’s working, what’s needed, and how Chicago members use the space. Your observations and feedback will directly inform how Fabrik shows up in Chicago going forward.
This role is highly member‑facing and requires strong emotional intelligence and presence. This role is rooted in presence, hospitality, and operational excellence. Long‑term engagement strategy, growth, and programming direction are owned by the Chicago Director, but your lived, in‑space experience will help shape how those strategies are adapted locally.
Core hours are typically 5:00 – 9:00 pm, with potential daytime shifts as needed.
Key Responsibilities Space Operations
Maintain a clean, stocked, and guest‑ready space at all times
Complete daily walkthroughs to ensure the space is functioning as intended
Identify, document, and elevate maintenance or facilities issues
Coordinate with cleaning teams, vendors, and building management as needed
Support consistent opening, closing, and reset routines
Member Support (In‑Space)
Serve as the first point of contact for members during staffed hours
Offer warm greetings, light check‑ins, and in‑the‑moment support
Onboard new members with space tours and orientation
Troubleshoot issues calmly, professionally, and with care
Observe member activity and surface feedback or concerns to the leadership team
Uphold community guidelines with kindness and consistency
Gathering & Programming Support
Support in‑space gatherings and workshops
Light setup, light tech/AV support, and cleanup where needed
Host or assist with occasional evening gatherings
Ensure events align with Fabrik’s values and experience standards
Capture photos or short videos for internal use or social media when requested
Leave the space reset and guest‑ready at the end of each gathering
Membership & Admin Support
Log member requests, notes, and updates in internal tools
Communicate with members via Slack and e‑mail as needed
Track space usage, attendance, and daily engagement touchpoints
Partner with the broader Fabrik team to address member needs and improve experience
Tours & Sales Support
Lead tours for prospective members and clearly articulate Fabrik’s value
Respond to inbound tour questions or scheduling requests during staffed hours
Support warm lead handoff and follow‑up in partnership with the Growth team
You’re a Great Fit If You…
Have 2+ years of experience in hospitality, community, coworking, or space operations
Naturally create calm, welcoming environments
Love keeping spaces organized, polished, and running smoothly
Are dependable, punctual, and comfortable being the in‑space decision maker
Communicate clearly and thoughtfully with a wide range of people
Are tech‑comfortable and detail‑oriented (bonus: HubSpot, Notion, or Slack fluency)
Why This Role Matters The In‑Space Experience Lead is the heartbeat of Fabrik Chicago. You’re the person members rely on, the tone‑setter for the space, and the steward of daily experience. When this role is done well, members feel cared for, grounded, and excited to return.
How to Apply Please send a resume and a short note about why you’re interested in this role at Fabrik to:
jaclyn@joinfabrik.com
and
kristi@joinfabrik.com
#J-18808-Ljbffr