Community Choice Financial Family of Brands
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands, Harlingen, Texas, United States, 78552
Customer Service Representative (Bilingual)
Speedy Cash – Harlingen, Texas
Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing an exceptional in‑store experience. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success.
Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules to advance professional and personal development.
Cross‑brand training that enables movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and an HSA/FSA medical spending account.
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
Exclusive discounts from nationwide and local retailers via our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Benefits are subject to change. Certain benefits are governed by plan documents that should be consulted for details and eligibility requirements.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a POS system.
Build new business through daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office as needed, including on‑site vehicle appraisals, store errands, and external marketing, and participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management as required.
Uphold compliance with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance—including weekends—minimum 40 hours per week. Store hours and minimum schedule may change at the company’s discretion.
Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills; professional demeanor with customers and colleagues.
Meticulous attention to detail and accuracy in data entry.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Background check required, conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and as a Top Employer for Hispanic and Latino communities by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice—over 10 brands in more than 1,500 stores across 24 states and online product offerings in 20 states. CCF is committed to helping people access short‑term financial services when they need them most.
Think you’ll thrive here? Learn more at
Community Choice Financial Careers .
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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Overview As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing an exceptional in‑store experience. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success.
Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules to advance professional and personal development.
Cross‑brand training that enables movement into opportunities at any of our eleven brands across the country.
Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and an HSA/FSA medical spending account.
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑Sponsored Life and AD&D Insurance.
Basic and Enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
Exclusive discounts from nationwide and local retailers via our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
Benefits are subject to change. Certain benefits are governed by plan documents that should be consulted for details and eligibility requirements.
What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a POS system.
Build new business through daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office as needed, including on‑site vehicle appraisals, store errands, and external marketing, and participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management as required.
Uphold compliance with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance—including weekends—minimum 40 hours per week. Store hours and minimum schedule may change at the company’s discretion.
Qualifications and Skills
High school diploma or equivalent.
Excellent verbal and written communication skills; professional demeanor with customers and colleagues.
Meticulous attention to detail and accuracy in data entry.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Background check required, conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and as a Top Employer for Hispanic and Latino communities by HLPA in 2023, 2024, and 2025. We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities with the Power of Choice—over 10 brands in more than 1,500 stores across 24 states and online product offerings in 20 states. CCF is committed to helping people access short‑term financial services when they need them most.
Think you’ll thrive here? Learn more at
Community Choice Financial Careers .
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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