Communications Specialist
American Medical Response, North Charleston, South Carolina, United States, 29405
Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.
Responsibilities
Call Processing
Process emergency and non-emergency requests
Identify and notify appropriate resources B. Flight Following
Actively monitor aircraft while in flight
Enter 15 minute position reports into the CAD system
Document all flight related information into CAD system
Place aircraft out of service and in service as necessary
Actively check the general weather impression for assigned region
Monitor aircraft for any in-flight emergencies
Review and acknowledge all 1/2/3 RA submissions
Keep partners abreast of pod activity
Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
Complete daily Shift Summary
Performs other duties as assigned
Qualifications
Experience:
Prior Communications Center experience helpful but not required
Previous clerical, administrative, or general office experience preferred
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred
Education
High School Diploma, GED, or Equivalent
CPR Certification
Licensed EMD preferred
NAACS required within 12 months of employment
Skills
Detail oriented
Ability to multi-task
Ability to function in a fast paced, at times high stress, work environment
Ability to have situational awareness with numerous units and situations
Computer literate
Credentials/Licenses
N/A
Working Conditions and Mental/Physical Requirements Working Conditions
Must be able to perform job duties in a fast paced environment
Frequently required to sit for long periods of time
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Reaching: Extending hand(s) and arm(s) in any direction.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.
Physical Demands
N/A
Mental Requirements
Attention divided between issues requiring multi-tasking
Able to supervise, train and lead other employees
Deal with emergency and time sensitive situation on an ongoing basis
Able to perform under circumstances of emotional stress
Ability to make quick and accurate critical decisions
Copying: transcribing, entering, or posting data.
Comparing: judging the readily observable functional, structural, or compositional characteristics of
Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.
Guiding Values and Behaviors
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
Reporting Relationships Reports to: Communications Supervisor and Communications Manager
Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
#J-18808-Ljbffr
Responsibilities
Call Processing
Process emergency and non-emergency requests
Identify and notify appropriate resources B. Flight Following
Actively monitor aircraft while in flight
Enter 15 minute position reports into the CAD system
Document all flight related information into CAD system
Place aircraft out of service and in service as necessary
Actively check the general weather impression for assigned region
Monitor aircraft for any in-flight emergencies
Review and acknowledge all 1/2/3 RA submissions
Keep partners abreast of pod activity
Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
Complete daily Shift Summary
Performs other duties as assigned
Qualifications
Experience:
Prior Communications Center experience helpful but not required
Previous clerical, administrative, or general office experience preferred
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred
Education
High School Diploma, GED, or Equivalent
CPR Certification
Licensed EMD preferred
NAACS required within 12 months of employment
Skills
Detail oriented
Ability to multi-task
Ability to function in a fast paced, at times high stress, work environment
Ability to have situational awareness with numerous units and situations
Computer literate
Credentials/Licenses
N/A
Working Conditions and Mental/Physical Requirements Working Conditions
Must be able to perform job duties in a fast paced environment
Frequently required to sit for long periods of time
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Hearing: Perceiving the nature sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Reaching: Extending hand(s) and arm(s) in any direction.
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand.
Physical Demands
N/A
Mental Requirements
Attention divided between issues requiring multi-tasking
Able to supervise, train and lead other employees
Deal with emergency and time sensitive situation on an ongoing basis
Able to perform under circumstances of emotional stress
Ability to make quick and accurate critical decisions
Copying: transcribing, entering, or posting data.
Comparing: judging the readily observable functional, structural, or compositional characteristics of
Analyzing: examining and evaluating data. Presenting alternative actions in relation to the evaluation is frequently involved.
Coordinating: determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.
Guiding Values and Behaviors
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
Reporting Relationships Reports to: Communications Supervisor and Communications Manager
Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
#J-18808-Ljbffr