Communications Specialist
Rural Metro Fire Department, Charleston, South Carolina, United States, 29408
Communications Specialist
Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.
Essential Functions / Duties
Call Processing
Process emergency and non-emergency requests
Identify and notify appropriate resources
Flight Following – Actively monitor aircraft while in flight
Enter 15 minute position reports into the CAD system
Documentation – Document all flight related information into CAD system
Place aircraft out of service and in service as necessary
OCS / Risk Mitigation – Actively check the general weather impression for assigned region
Monitor aircraft for any in-flight emergencies
Review and acknowledge all RA submissions (1/2/3)
Team Coordination – Keep partners abreast of pod activity
Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
Complete daily Shift Summary
Performs other duties as assigned
Qualifications Experience
Prior Communications Center experience helpful but not required
Previous clerical, administrative, or general office experience preferred
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred
Education
High School Diploma, GED, or Equivalent
CPR Certification
Licensed EMD preferred
NAACS required within 12 months of employment
Skills
Detail oriented
Ability to multi-task
Ability to function in a fast paced, at times high stress, work environment
Ability to have situational awareness with numerous units and situations
Computer literate
Credentials/Licenses: N/A
Working Conditions and Mental/Physical Requirements Working Conditions:
Must be able to perform job duties in a fast paced environment
Frequently required to sit for long periods of time
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Hearing: Perceiving sounds at normal speaking levels with or without correction, receiving detailed information through oral communication, and making fine discriminations in sound
Reaching: Extending hand(s) and arm(s) in any direction
Talking: Expressing or exchanging ideas by spoken word
Fingering: Picking, pinching, typing or otherwise working with fingers
Physical Demands:
N/A
Mental Requirements:
Attention divided between issues requiring multitasking
Able to supervise, train and lead other employees
Deal with emergency and time sensitive situations on an ongoing basis
Able to perform under circumstances of emotional stress
Ability to make quick and accurate critical decisions
Copying: transcribing, entering, or posting data
Comparing: evaluating characteristics of data, compiling, reporting and taking action accordingly
Analyzing: examining and evaluating data
Coordinating: determining time, place, and sequence of operations
Guiding Values and Behaviors Employee must consistently exhibit our guiding principles:
Patient Care
One Team
Innovation
Vigilance
Ownership
Citizenship
Reporting Relationships Reports to: Communications Supervisor and Communications Manager
Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
#J-18808-Ljbffr
Responsible for performing radio, telephone, and computer operations necessary to notify the appropriate emergency units in accordance with departmental procedures. Reviewing, confirming, and verifying the preflight risk assessment for completeness. Responsible for monitoring, tracking and logging the progress of the flight, and having situational awareness of the current and forecasted weather along the planned route of flight to assist in the safe conduct of the flight. Pass critical flight information to the Pilot in Command and the Operational Control Specialists Tier I. Assisting management with other duties as assigned.
Essential Functions / Duties
Call Processing
Process emergency and non-emergency requests
Identify and notify appropriate resources
Flight Following – Actively monitor aircraft while in flight
Enter 15 minute position reports into the CAD system
Documentation – Document all flight related information into CAD system
Place aircraft out of service and in service as necessary
OCS / Risk Mitigation – Actively check the general weather impression for assigned region
Monitor aircraft for any in-flight emergencies
Review and acknowledge all RA submissions (1/2/3)
Team Coordination – Keep partners abreast of pod activity
Coordinate with Tier I OCS / Supervisor / Medlink, as necessary
Complete daily Shift Summary
Performs other duties as assigned
Qualifications Experience
Prior Communications Center experience helpful but not required
Previous clerical, administrative, or general office experience preferred
Previous experience in prehospital setting (ground ambulance, fire department, law enforcement, etc) preferred
Education
High School Diploma, GED, or Equivalent
CPR Certification
Licensed EMD preferred
NAACS required within 12 months of employment
Skills
Detail oriented
Ability to multi-task
Ability to function in a fast paced, at times high stress, work environment
Ability to have situational awareness with numerous units and situations
Computer literate
Credentials/Licenses: N/A
Working Conditions and Mental/Physical Requirements Working Conditions:
Must be able to perform job duties in a fast paced environment
Frequently required to sit for long periods of time
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Hearing: Perceiving sounds at normal speaking levels with or without correction, receiving detailed information through oral communication, and making fine discriminations in sound
Reaching: Extending hand(s) and arm(s) in any direction
Talking: Expressing or exchanging ideas by spoken word
Fingering: Picking, pinching, typing or otherwise working with fingers
Physical Demands:
N/A
Mental Requirements:
Attention divided between issues requiring multitasking
Able to supervise, train and lead other employees
Deal with emergency and time sensitive situations on an ongoing basis
Able to perform under circumstances of emotional stress
Ability to make quick and accurate critical decisions
Copying: transcribing, entering, or posting data
Comparing: evaluating characteristics of data, compiling, reporting and taking action accordingly
Analyzing: examining and evaluating data
Coordinating: determining time, place, and sequence of operations
Guiding Values and Behaviors Employee must consistently exhibit our guiding principles:
Patient Care
One Team
Innovation
Vigilance
Ownership
Citizenship
Reporting Relationships Reports to: Communications Supervisor and Communications Manager
Interrelationships: Communications Center-Communicators, Supervisors, and Director; Clinicians
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
#J-18808-Ljbffr