Overview
Description Are you confident on the phone, curious by nature, and ready to help customers find the best internet solution? Do you love turning interest into action—and conversations into closed deals? Socket is looking for an
Inside Sales Representative
to join our fast-paced, in-office team in Columbia. You’ll handle a mix of inbound and outbound calls—educating customers, answering questions, and offering the best-fit services to meet their needs. Whether it’s helping someone understand our fiber internet, walking them through install timelines, or converting a warm lead into a sale, you’ll be a key player in our growth. This is a high-volume, customer-focused role that requires strong communication, tech comfort, and a willingness to hustle. The hours for this position are 9 am
- 6 pm 40 hrs per week, including Saturdays.
Responsibilities
Take inbound calls from potential customers interested in Socket services
Make outbound calls to leads who have shown interest in our fiber offerings
Educate customers on our products, services, install process, and promotions
Understand fiber internet and explain it in simple, clear terms
Listen to customer needs and provide tailored recommendations
Schedule first appointments and help move customers smoothly through the sales process
Use our CRM system to document conversations, track follow-ups, and log accurate information
Collaborate with internal teams to transfer calls and support a seamless customer experience
Stay current on product updates, service changes, and pricing adjustments
Meet or exceed individual sales goals and performance targets
Qualifications Preferred Qualifications
1–2 years of sales or call center experience
Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
Competitive nature and drive to meet or exceed sales goals
Ability to upsell or recommend additional products based on customer needs
Comfortable managing multiple tasks and systems at once
Required Qualifications
High school diploma or GED
Experience using CRM systems or customer tracking tools
Comfortable working on the phone for extended periods
Ability to stay focused and positive in a high-volume environment
Excellent phone etiquette and verbal communication skills
Strong teamwork mindset and willingness to help wherever needed
What Will Help You Stand Out
Outgoing and confident communicator
Naturally persuasive with strong problem-solving instincts
Tech-comfortable and willing to learn new tools and systems
Reliable, detail-oriented, and self-motivated
Driven to succeed in a fast-paced, goal-oriented environment
A Day in the Life You’ll spend your day balancing inbound calls from people asking about Socket and outbound calls to leads who’ve shown interest. Some conversations will turn into sales right away, others will take a few follow-ups. You’ll schedule appointments, answer product questions, and explain the basics of fiber internet in clear terms. All the while, you’ll document your calls and keep your pipeline moving.
Why Join Socket? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:
Competitive hourly pay + commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Our Core Values
Respect : Toward all customers, communities, property, and coworkers.
Advocacy : In-person, online, or by phone—we go beyond support to serve as customer advocates.
Transparency : In our commitments, service experiences, and business relationships.
Progress : Growth is proof of our dedication to improving lives and communities.
Winning : Every conversation is a chance to gain a customer for life.
Ready to Apply? If you're excited to work in a fast-paced sales environment, enjoy helping people, and love seeing your results pay off—apply today!
Requirements What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
High school diploma or GED
Experience using CRM systems or customer tracking tools
Comfortable working on the phone for extended periods
Ability to stay focused and positive in a high-volume environment
Excellent phone etiquette and verbal communication skills
Strong teamwork mindset and willingness to help wherever needed
#J-18808-Ljbffr
Description Are you confident on the phone, curious by nature, and ready to help customers find the best internet solution? Do you love turning interest into action—and conversations into closed deals? Socket is looking for an
Inside Sales Representative
to join our fast-paced, in-office team in Columbia. You’ll handle a mix of inbound and outbound calls—educating customers, answering questions, and offering the best-fit services to meet their needs. Whether it’s helping someone understand our fiber internet, walking them through install timelines, or converting a warm lead into a sale, you’ll be a key player in our growth. This is a high-volume, customer-focused role that requires strong communication, tech comfort, and a willingness to hustle. The hours for this position are 9 am
- 6 pm 40 hrs per week, including Saturdays.
Responsibilities
Take inbound calls from potential customers interested in Socket services
Make outbound calls to leads who have shown interest in our fiber offerings
Educate customers on our products, services, install process, and promotions
Understand fiber internet and explain it in simple, clear terms
Listen to customer needs and provide tailored recommendations
Schedule first appointments and help move customers smoothly through the sales process
Use our CRM system to document conversations, track follow-ups, and log accurate information
Collaborate with internal teams to transfer calls and support a seamless customer experience
Stay current on product updates, service changes, and pricing adjustments
Meet or exceed individual sales goals and performance targets
Qualifications Preferred Qualifications
1–2 years of sales or call center experience
Experience handling multi-line phones and multi-channel inquiries (phone, chat, email)
Competitive nature and drive to meet or exceed sales goals
Ability to upsell or recommend additional products based on customer needs
Comfortable managing multiple tasks and systems at once
Required Qualifications
High school diploma or GED
Experience using CRM systems or customer tracking tools
Comfortable working on the phone for extended periods
Ability to stay focused and positive in a high-volume environment
Excellent phone etiquette and verbal communication skills
Strong teamwork mindset and willingness to help wherever needed
What Will Help You Stand Out
Outgoing and confident communicator
Naturally persuasive with strong problem-solving instincts
Tech-comfortable and willing to learn new tools and systems
Reliable, detail-oriented, and self-motivated
Driven to succeed in a fast-paced, goal-oriented environment
A Day in the Life You’ll spend your day balancing inbound calls from people asking about Socket and outbound calls to leads who’ve shown interest. Some conversations will turn into sales right away, others will take a few follow-ups. You’ll schedule appointments, answer product questions, and explain the basics of fiber internet in clear terms. All the while, you’ll document your calls and keep your pipeline moving.
Why Join Socket? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:
Competitive hourly pay + commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Culture that values results, effort, and integrity
Our Core Values
Respect : Toward all customers, communities, property, and coworkers.
Advocacy : In-person, online, or by phone—we go beyond support to serve as customer advocates.
Transparency : In our commitments, service experiences, and business relationships.
Progress : Growth is proof of our dedication to improving lives and communities.
Winning : Every conversation is a chance to gain a customer for life.
Ready to Apply? If you're excited to work in a fast-paced sales environment, enjoy helping people, and love seeing your results pay off—apply today!
Requirements What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
High school diploma or GED
Experience using CRM systems or customer tracking tools
Comfortable working on the phone for extended periods
Ability to stay focused and positive in a high-volume environment
Excellent phone etiquette and verbal communication skills
Strong teamwork mindset and willingness to help wherever needed
#J-18808-Ljbffr