Overview
Company: Gerber Collision & Glass Gerber Collision & Glass is one of the largest collision repair companies in North America with $3+ billion in sales, over 1000 locations and growing. Our 10,000+ team members across the United States and Canada are focused on delivering a WOW customer experience and being the best. We welcome applicants from diverse backgrounds and encourage all qualified individuals to apply, including individuals with disabilities and protected veterans. This posting is part of our ongoing effort to identify qualified candidates for future opportunities. You may submit your application for consideration when a position becomes available. The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator contributes to the customer experience by working with the team to achieve the repair facility\'s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented and updated efficiently with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way guidelines regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store\'s KPIs by maximizing role performance
Uphold the company\'s core values: Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of repairs and OEM guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s with minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s with minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties and responsibilities may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#INDSOUTH
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other status prohibited by law or contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $55,000 - $70,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Supplemental Pay:
This position may also be eligible for bonus opportunities tied to individual or business initiatives.
#J-18808-Ljbffr
Company: Gerber Collision & Glass Gerber Collision & Glass is one of the largest collision repair companies in North America with $3+ billion in sales, over 1000 locations and growing. Our 10,000+ team members across the United States and Canada are focused on delivering a WOW customer experience and being the best. We welcome applicants from diverse backgrounds and encourage all qualified individuals to apply, including individuals with disabilities and protected veterans. This posting is part of our ongoing effort to identify qualified candidates for future opportunities. You may submit your application for consideration when a position becomes available. The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator contributes to the customer experience by working with the team to achieve the repair facility\'s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented and updated efficiently with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way guidelines regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand required insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store\'s KPIs by maximizing role performance
Uphold the company\'s core values: Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of repairs and OEM guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s with minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP’s with minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties and responsibilities may change at any time with or without notice.
The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#INDSOUTH
Benefits Gerber offers comprehensive benefits including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, prescription drug, dental & vision insurance effective Day 1
401(k) retirement plan with company match
Employer-paid short-term disability & life insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other status prohibited by law or contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
The Boyd Group and all affiliated companies do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.
Estimated $55,000 - $70,000 / Year
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Supplemental Pay:
This position may also be eligible for bonus opportunities tied to individual or business initiatives.
#J-18808-Ljbffr