Customer Service Specialist I, B2B B2C (Onsite)
Weedmaps, Irvine, California, United States, 92616
divh2Customer Service Specialist I, B2B
B2C (Onsite)/h2pstrongCustomer Service Specialist I, B2B
B2C/strong (Onsite - 5 days per week in Irvine, CA)/ppstrongOverview:/strong/ppThe strongCustomer Service Specialist I, B2B
B2C/strong will deliver high-quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives./ppstrongThe impact youll make:/strong/pulliGood written and verbal communication skills, bilingual a plus/liliProvide clear, professional,
friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution/liliField and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat/liliEfficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps/liliAssess content against Weedmaps policies/liliIdentify and take action against all reviews/forum posts that require moderation/liliProvide detailed notes on each customer interaction/liliAdhere to your schedule. Assigned shifts may include evenings, weekends and some holidays./liliParticipate in User Acceptance Testing, reporting defects/liliIdentify and share enhancement requests from clients/liliFollow all standard operating procedures/li/ulpstrongWhat youve accomplished:/strong/pulli1+ years of experience in customer service supporting B2B clients/liliGood communication skills, both written and verbal/liliEfficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment/liliCapable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry/liliAbility to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills/li/ulpstrongBonus points:/strong/pulliExperience with Salesforce/liliA passion for the cannabis industry/liliAccount Management Experience/liliBilingual written and verbal (Spanish)/liliExperience with Jira, or other ticketing systems/liliExperience with Gmail
Google Suite/liliTechnical aptitude with respect to SaaS products a plus/li/ulpThe base pay range for this position is $20.94 - $23.24 per hour/ppstrong2026 US Benefits for Full Time, Regular Employees:/strong/pulliPhysical Health (Medical, Dental
Vision)/liulli100% employer-paid premium for employees/liliUp to 80% coverage for dependents/liliUp to $2,000 company HSA contribution with the High Deductible Health Plan/li/ulli401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)/liliBasic Life
ADD - employer paid 1x salary up to $250,000/liliSupplemental, voluntary benefits/liulliStudent Loan Repayment/529 Education Savings with a monthly company contribution/liliFSA (Medical, Dependent, Transit and Parking)/liliVoluntary Life and ADD Insurance/liliCritical Illness Insurance/liliAccident Insurance/liliShort- and Long-term Disability Insurance/liliPet Insurance/liliIdentity theft protection/liliLegal access to a network of attorneys/li/ulliPTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)/liliPaid parental leave/li/ulpstrongWhy Work at Weedmaps?/strong/ppLife at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it./ppYou too can have a hand in shaping the industrys future; ready to roll with us?/ppFounded in 2008, weve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide./ppFreedom to choose. Freedom to access. Freedom to enjoy./ppstrongNotice to prospective Weedmaps job applicants:/strong/ppOur team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:/pulliOur recruiters will always communicate with candidates through an @weedmaps.com email address./liliCORRECT: jlebowski@weedmaps.com/liliINCORRECT: jlebowski@gmail.com/liliOur recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps./liliIf you are interested in a role at Weedmaps, please apply through our established channels./liliWeedmaps Careers Page/liliLinkedIn/li/ulpIf you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!/ppWeedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ./ppApplicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process./p/div
B2C (Onsite)/h2pstrongCustomer Service Specialist I, B2B
B2C/strong (Onsite - 5 days per week in Irvine, CA)/ppstrongOverview:/strong/ppThe strongCustomer Service Specialist I, B2B
B2C/strong will deliver high-quality customer service, going above and beyond to build trust, support and loyalty to our platform. This role is responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives./ppstrongThe impact youll make:/strong/pulliGood written and verbal communication skills, bilingual a plus/liliProvide clear, professional,
friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution/liliField and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat/liliEfficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps/liliAssess content against Weedmaps policies/liliIdentify and take action against all reviews/forum posts that require moderation/liliProvide detailed notes on each customer interaction/liliAdhere to your schedule. Assigned shifts may include evenings, weekends and some holidays./liliParticipate in User Acceptance Testing, reporting defects/liliIdentify and share enhancement requests from clients/liliFollow all standard operating procedures/li/ulpstrongWhat youve accomplished:/strong/pulli1+ years of experience in customer service supporting B2B clients/liliGood communication skills, both written and verbal/liliEfficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment/liliCapable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry/liliAbility to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills/li/ulpstrongBonus points:/strong/pulliExperience with Salesforce/liliA passion for the cannabis industry/liliAccount Management Experience/liliBilingual written and verbal (Spanish)/liliExperience with Jira, or other ticketing systems/liliExperience with Gmail
Google Suite/liliTechnical aptitude with respect to SaaS products a plus/li/ulpThe base pay range for this position is $20.94 - $23.24 per hour/ppstrong2026 US Benefits for Full Time, Regular Employees:/strong/pulliPhysical Health (Medical, Dental
Vision)/liulli100% employer-paid premium for employees/liliUp to 80% coverage for dependents/liliUp to $2,000 company HSA contribution with the High Deductible Health Plan/li/ulli401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)/liliBasic Life
ADD - employer paid 1x salary up to $250,000/liliSupplemental, voluntary benefits/liulliStudent Loan Repayment/529 Education Savings with a monthly company contribution/liliFSA (Medical, Dependent, Transit and Parking)/liliVoluntary Life and ADD Insurance/liliCritical Illness Insurance/liliAccident Insurance/liliShort- and Long-term Disability Insurance/liliPet Insurance/liliIdentity theft protection/liliLegal access to a network of attorneys/li/ulliPTO, paid sick leave, and company holidays (including a 2026 holiday shutdown)/liliPaid parental leave/li/ulpstrongWhy Work at Weedmaps?/strong/ppLife at Weedmaps means innovation and heart. Come join us if you care about the plant, the people who love it, and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed, and the community that supports it./ppYou too can have a hand in shaping the industrys future; ready to roll with us?/ppFounded in 2008, weve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency, education, and community has set us apart, and today, we proudly serve cannabis to consumers and businesses in the U.S. and worldwide./ppFreedom to choose. Freedom to access. Freedom to enjoy./ppstrongNotice to prospective Weedmaps job applicants:/strong/ppOur team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:/pulliOur recruiters will always communicate with candidates through an @weedmaps.com email address./liliCORRECT: jlebowski@weedmaps.com/liliINCORRECT: jlebowski@gmail.com/liliOur recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps./liliIf you are interested in a role at Weedmaps, please apply through our established channels./liliWeedmaps Careers Page/liliLinkedIn/li/ulpIf you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!/ppWeedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit ./ppApplicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process./p/div