divh2Member Success Specialist/h2pAre you a people-person with exceptional communication skills? Do you enjoy helping members and finding solutions to their problems? If so, we have the perfect opportunity for you!/ppWe are seeking a customer service candidate for our Member Success Specialist role to join our dynamic team. As a Member Success Specialist, you will act as a liaison between our company and our agency members, providing top-notch service and support to ensure their satisfaction./ppThe ideal candidate is genuinely excited about helping members and is patient, empathetic, and passionately communicative. You love to talk and understand the value of good communication skills. You can put yourself in your members shoes and advocate for them when necessary. Member feedback is priceless, and you know how to gather it. Problem-solving comes naturally to you, and you are confident in troubleshooting and investigating to resolve complaints./ppAs a Member Success Specialist, you will manage incoming phone calls, emails, and live chats (our call volume is minimal, but emails and chats are growing), providing accurate, valid, and complete information using the right methods/tools. You will also meet personal and team revenue targets and support request-handling quotas./ppTo be successful in this role, you must have previous customer support or client service experience, strong phone contact handling and active listening skills, and the ability to adapt/respond to different types of communication styles. Excellent verbal and written communication skills, the ability to multi-task, prioritize, and manage time effectively, and a high school diploma are also required./ppAdditionally, you must reside in the Greater Atlanta area and be legally authorized to work in the U.S. You must also be available to work at our Roswell, Georgia Headquarters, between 9 AM to 6 PM, Monday through Friday. No weekends!/ppJoin our team and help us ensure excellent service standards, respond efficiently to member inquiries, and maintain high member satisfaction./ppAbout WorldVia/ppAs part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, Travel Quest Network, and its parent company, WorldVia, are on the leading edge of consumer travel marketing and sales./ppWe are building products and services that will be used by thousands of travel business owners and travel advisors across the country, all supporting our aspiration of being the premier platform for starting and growing a travel business./ppEvery team member is critical in the decision-making process to ensure we achieve our potential./ppWorking at WorldVia/ppAt WorldVia, were looking for structured thinkers full of passion, ambition, and kindness. Wed love for you to apply even if your experience doesnt precisely match the job description. Your experience, skills, and interests will help you stand outespecially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who arent afraid to challenge assumptions and the status quo. Join us./ppEssential Responsibilities/pulliRespond to member agency inquiries through a variety of channels including telephone (inbound and outbound), video calls, email, and live chat./liliDetermine the quickest, most effective way to resolve member needs./liliProvide introductory information to new members./liliEnsure that members understand and are delighted about our programs./liliInform members about additional products and services to help grow their business./liliIdentify and escalate advanced queries and concerns./liliTroubleshoot common issues with a product or service./liliCollaborate with the Agency Services team and other departments to find appropriate solutions./liliMaintain and update information systems to keep accurate member records and document solutions./liliExplain issue resolution and coach members on appropriate corrective action./liliMeet personal and team revenue targets and support request-handling quotas./liliExperience in the travel industry is a plus./li/ul/div