MT Bank
divh2Loss Mitigation Specialist/h2pThis position is responsible for acting as the Single Point of Contact (SPOC) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process./ph3Primary Responsibilities/h3olliTake inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity./liliAnswer consumer questions concerning their accounts and document the contact on the mortgage servicing system./liliUnderstand investors waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents./liliCommunicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply./liliCommunicate liquidation options and explain the foreclosure process as necessary./liliAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies./liliMaintain MT internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable./liliPromote an environment that supports belonging and reflects the MT Bank brand./liliComplete other related duties as assigned./li/olh3Scope of Responsibilities/h3pMaintains direct contact with consumers./ph3Education and Experience Required/h3pA combined 4 years higher education and/or work experience, including a minimum of 1 year collections or customer service experience./ppAbility to communicate effectively and professionally over the phone./ppExcellent communication and customer service skills./ppProficiency with word processing and spreadsheet software./ph3Education and Experience Preferred/h3pBachelors degree./ppMortgage collections experience./ppKnowledge of MT systems./ppMT Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation./ppGetzville, New York, United States of America/p/div