divh2White Cap Job Opportunity/h2pA position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities./ppThe White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment./ppstrongJob Summary/strong/ppResponsible for assisting with counter sales and customer service./ppstrongMajor Tasks, Responsibilities, and Key Accountabilities/strong/pulliReceives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person./liliEngages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions./liliProcesses orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required./liliCommunicates product features, benefits, and warranty policy information to customers./liliDemonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers problems)./liliUpsells by identifying related products, add-on extensions and making customers aware of product promotions./liliEnsures merchandise displays are stocked and clean./liliMay perform other duties as assigned/li/ulpstrongNature and Scope/strong/pulliRefers complex, unusual problems to supervisor./liliUnder general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor./liliNone./li/ulpstrongWork Environment/strong/pulliLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable./liliMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles./liliTypically requires overnight travel less than 10% of the time./li/ulpstrongEducation and Experience/strong/pulliHS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility./li/ulpstrongPreferred Qualifications/strong/pulliDemonstrated success providing excellent customer service./liliExperience using sales order computer software, familiarity with Oracle preferred./liliKnowledge of company construction and industrial products./li/ulpIf youre looking to play a role in building America, consider one of our open opportunities. We cant wait to meet you./p/div