divh2Complex Account Management/h2pManages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections./ph2Primary Responsibilities/h2olliInitiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions./liliInitiate contact with customers attorneys and Bankruptcy trustees./liliInvestigate and conduct skip tracing as required./liliSubmit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms./liliInitiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions./liliContact business partners and vendors to ensure services provided are meeting predetermined service level agreements./liliParticipate in loss prevention by employing advanced strategies that provide adequate protection for MT with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities./liliReview collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight./liliDevelop an understanding of the business and its functions, processes and operations./liliKeep abreast of business and market trends that may affect business department./liliAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies./liliMaintain MT internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable./liliPromote an environment that supports belonging and reflects the MT Bank brand./liliComplete other related duties as assigned./li/olh2Scope of Responsibilities/h2pThis position works under general supervision and has autonomy when performing skip-trace./ppIn addition, this position does have the authority to waive late fees, within guidelines./ph2Education and Experience Required/h2pA combined minimum of 3 years higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales./ppExperience with word processing, spreadsheet and presentation software./ppDetail oriented./ppStrong verbal and written communication skills./ph2Education and Experience Preferred/h2pKnowledge of MT Bank systems./ppMT Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation./ppGetzville, New York, United States of America/p/div