MCI
4X10 Telephone Sales Agent (4-Days, 40hrs./wk)
MCI, Las Cruces, New Mexico, United States, 88001
divh2Job Opportunity/h2pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppAre you a persuasive communicator with a passion for helping others? Were looking for enthusiastic Sales Representatives to support a variety of dynamic sales programs. In this role, youll deliver tailored product and service solutions that enhance customer satisfaction and drive client success./ppIf youre motivated, personable, and eager to grow, this could be the perfect opportunity for you! With our industry-leading training program, youll gain the skills and confidence to thrive in a fast-paced, rewarding environment./ppTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pThis position supports customer service, technical support, and customer sales interactions. This role requires you to interact with customers nationwide to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day./ppKey Responsibilities:/pulliHandle inbound and outbound customer interactions professionally and efficiently/liliUnderstand customer needs and provide effective solutions/liliResearch and resolve issues using internal systems and cross-department collaboration/liliFollow client-specific processes and maintain a courteous, professional demeanor/liliAccurately document customer interactions and manage accounts/liliAdhere to scripts, policies, and confidentiality requirements/liliEscalate complex issues appropriately to ensure resolution/liliStay current with training, systems, and process updates/liliMaintain excellent attendance and punctuality/li/ulh2Candidate Qualifications/h2pWe provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning your training knowledge into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated./ppQualifications:/pulliMust be 18 years or older/liliHigh school diploma or equivalent/liliStrong written and verbal communication skills/liliTyping speed of 20+ WPM/liliBasic proficiency in Microsoft Office and Windows OS/liliDependable and punctual with a strong work ethic/liliProblem-solving and conflict resolution skills/liliCustomer-focused, empathetic, and patient/liliAbility to multitask and self-manage in a fast-paced environment/liliTeam-oriented with strong interpersonal skills/li/ulpPreferred (Not Required):/pulli1+ year of experience in customer service, sales, tech support, or administrative roles/liliExperience in a contact center or government-related work/li/ulh2Conditions of Employment/h2pAll MCI Locations:/pulliMust be authorized to work in the country where the job is based./li/ulpSubject to the program and location of the position:/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Compensation Details/h2pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat You Can Expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pullistrongPaid Time Off:/strong Earn PTO and paid holidays to take the time you need./lilistrongIncentives
Rewards:/strong Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!/lilistrongHealth Benefits:/strong Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings:/strong Secure your future with retirement savings programs, where available./lilistrongDisability Insurance:/strong Short-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance:/strong Access life insurance options to safeguard your loved ones./lilistrongSupplemental Insurance:/strong Accident and critical illness insurance/lilistrongCareer Growth:/strong With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training:/strong Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment:/strong Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code:/strong Be comfortable while you work./li/ulpCompensation
Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Diversity and Equality/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI/p/div
Rewards:/strong Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!/lilistrongHealth Benefits:/strong Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings:/strong Secure your future with retirement savings programs, where available./lilistrongDisability Insurance:/strong Short-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance:/strong Access life insurance options to safeguard your loved ones./lilistrongSupplemental Insurance:/strong Accident and critical illness insurance/lilistrongCareer Growth:/strong With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training:/strong Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment:/strong Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code:/strong Be comfortable while you work./li/ulpCompensation
Benefits that Fit Your Life/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Diversity and Equality/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI/p/div