divh2Job Title/h2pPosition is responsible for performing duties detailed in CSR I job description. In addition, CSR II is responsible for responding to escalated and more complex inquiries on a broader scope of topics. Tasks may require simple adaptation and interpretation of provided reference materials./ph3Essential Functions/h3pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliResponsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records./liliCommunicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff./liliActive participation in maintaining the data integrity of account information stored in the Company internal systems./liliResponsible for providing the departmental support functions on Client as assigned./liliUtilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing/liliMust be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management./liliEnsuring accurate order entry and release of same information to staff as needed. Answer customer billing questions./liliKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken./liliContact customers to respond to inquiries or to notify them of their order status or any adjustments./liliAssist in accurately tracking Client activities and complete daily spreadsheets./liliConfer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same./liliMonthly billing responsibilities including close and enter charge codes for orders, receivers/work orders/liliPrepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOLs, packing lists and barcode labels to route materials/liliMust be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management./liliOther duties as assigned/li/ulh3Core Behaviors/h3ulliServant Leadership/liliPassion for Excellence/liliIntegrity/liliResilient/liliIntense Safety Focus/liliTrust/li/ulh3Required Education and Experience/h3ulliHigh school diploma or GED and two years related experience./liliExperience in distribution/fulfillment environment is preferred./liliKnowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)/liliHave excellent oral and written communication skills/liliExcellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing./liliMust be able to be professional at all time and flexible with changing situations./liliMust be able to communicate effectively orally and in writing/liliUpholds organizational values/li/ulh3AAP/EEO Statement/h3pCustom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Custom Goods employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment./p/div