Representative - Customer Service

divh2Customer Service Representative/h2pAs a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customers service needs and refer to other service or technical departments for follow up as needed./ppstrongResponsibilities:/strong/pulliSupport customer base by answering questions, concerns, account inquiries as well as handling customer complaints./liliProcess payments for cash account customers./liliResearch and resolve customer problems, acting as the customer liaison between other departments when necessary./liliBack-up support to sales counter with walk in and telephone inquiries./li/ulpstrongQualifications:/strong/pulliHigh School Degree or Equivalent required/liliAssociates Degree U.S preferred/lili2-4 years of relevant experience/liliSolid interpersonal skills that allow one to work effectively in a diverse working environment/liliAble to effectively communicate both verbally and in writing/liliAble to work well under pressure/liliStrong attention to detail/liliAble to deal with people sensitively, tactfully, diplomatically, and professionally at all times/liliComputer literate, including effective working skills of MS Word, Excel, and e-mail/li/ulpCompensation Details: $18.19 - $22.73 Per Hour/ppIn addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Learn more about Working at Wesco here./ppWesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act./p/div