Representative - Customer Service

divh2Sales Support Representative - Customer Service/h2pAs a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customers service needs and refer to other service or technical departments for follow up as needed./ppstrongResponsibilities:/strong/pulliSupport customer base by answering questions, concerns, account inquiries as well as handling customer complaints./liliProcess payments for cash account customers./liliResearch and resolve customer problems, acting as the customer liaison between other departments when necessary./liliBack-up support to sales counter with walk in and telephone inquiries./li/ulpstrongQualifications:/strong/pulliHigh School Degree or Equivalent required/liliAssociates Degree (U.S.)/College Diploma (Canada) preferred/lili2-4 years of relevant experience/liliSolid interpersonal skills that allow one to work effectively in a diverse working environment/liliAble to effectively communicate both verbally and in writing/liliAble to work well under pressure/liliStrong attention to detail/liliAble to deal with people sensitively, tactfully, diplomatically, and professionally at all times/liliComputer literate, including effective working skills of MS Word, Excel, and e-mail/li/ulpCompensation Details: $20.21 - $25.26 Per Hour/ppAbout the Team: At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Companys greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco./p/div