Beauty and Wellness Consultant

divh2Beauty and Wellness Consultant/h2pMaximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards./ppstrongCustomer Experience/strong/pulliEngages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience./liliModels and shares customer care best practices by proactively offering assistance, asking questions to determine customers needs, and informing customers of options./liliGreets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary/liliProvides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet./liliLeads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care./liliBuilds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships./liliEngages with omni-channel solutions to enhance customer engagement/experience./liliLocates products in other stores or online if unavailable in the store./li/ulpstrongOperations/strong/pulliAchieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care./liliReviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership./liliConsistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings./liliUses testers and sampling to demonstrate product application and leverage items from beauty promotional programs./liliEnsures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department./liliImplements company asset protection procedures to identify and minimize profit loss./liliProcesses sales for customers and/or employee purchases on cash register./liliParticipates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care./liliHas working knowledge of store systems and store equipment./liliEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)./liliComplies with all company policies and procedures; maintains respectful relationships with coworkers./liliCompletes special assignments as assigned./li/ulpstrongTraining

Personal Development/strong/pulliSeeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance./liliMaintains knowledge of competition, new product/brand launches, and overall industry trends/liliAttends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training./liliAttends training and completes e-learning modules requested by Manager or assigned by Corporate./liliMaintains professional appearance and image in compliance with company guidelines at all times./liliModels and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants./liliWorks collaboratively with Store Leadership to review goals and maintain product knowledge./li/ul/div