divh2Woodruff Arts Center Employees/h2pWoodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nations third largest arts center. Comprised of three Art PartnersAlliance Theatre, Atlanta Symphony Orchestra and High Museum of Arttheres a role for everyone at The Woodruff./ppstrongReports to:/strong Manager of Guest Relations/ppstrongFLSA:/strong United States of America (Non-Exempt)/ppstrongEmployment Status:/strong Regular/Part time/ppThe Guest Relations Department plays an integral role in the museum as its first public facing sector. Guest Relations Representatives work with and assist nearly every department within the museum to bring events, programs, and patrons visits to life when they are on our campus and create memories to last a lifetime long after they are gone./ph3Essential Duties and Responsibilities/h3ulliGreet guests with a positive, friendly, and helpful attitude./liliBecome proficient with aspects of Tessitura CRM. Process ticket admission and Membership transactions following proper POS procedures./liliProactively approach all guests and up-sell Memberships and their benefits. Contribute to department sales goals./liliAssist in the group arrival/departure process./liliClearly relay all information to members and the general public about exhibitions, special events, programs, lectures, films, etc./liliWork independently and within a team to deliver a consistent, exceptional customer experience every time./liliEstablish and maintain the standards and practices required throughout the organization to ensure a positive and consistent guest experience which echoes the attributes of the High Museum./liliMust have a flexible schedule to accommodate the needs of the museum, including working evenings and weekends./li/ulh3Other Skills
Abilities/h3ulliExcellent communication skills both written and verbal; strong presentation and interpersonal skills./liliEnthusiastic about interacting with and helping guests./liliStrong basic math skills; critical thinking and problem-solving skills required./liliAbility to interpret a variety of instructions furnished in written and oral form./liliMust adapt quickly to changes in daily routine and work well under pressure./liliDemonstrated ability to interact in a collaborative manner with other departments and teams./liliSelf-starter with the ability to work with minimal supervision./liliAccountability in problem solving; initiative in resolving customer issues./liliHigh attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through./liliStrong computer skills, proficiency with Microsoft, and ability to navigate multiple platforms smoothly./li/ulh3Education
Experience/h3ulli2 + years Customer service and sales experience/liliExperience in Tessitura CRM preferred/liliBilingual applicants encouraged/li/ulpstrongCOVID Vaccination Information/strong/ppEffective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the companys expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment./p/div
Abilities/h3ulliExcellent communication skills both written and verbal; strong presentation and interpersonal skills./liliEnthusiastic about interacting with and helping guests./liliStrong basic math skills; critical thinking and problem-solving skills required./liliAbility to interpret a variety of instructions furnished in written and oral form./liliMust adapt quickly to changes in daily routine and work well under pressure./liliDemonstrated ability to interact in a collaborative manner with other departments and teams./liliSelf-starter with the ability to work with minimal supervision./liliAccountability in problem solving; initiative in resolving customer issues./liliHigh attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through./liliStrong computer skills, proficiency with Microsoft, and ability to navigate multiple platforms smoothly./li/ulh3Education
Experience/h3ulli2 + years Customer service and sales experience/liliExperience in Tessitura CRM preferred/liliBilingual applicants encouraged/li/ulpstrongCOVID Vaccination Information/strong/ppEffective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the companys expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment./p/div