Washington Staffing
Senior Wireless Sales Expert -Olympia, WA
Washington Staffing, Olympia, Washington, United States, 98501
divh2Senior Wireless Sales Expert/h2pAt Consumer Cellular we are redefining Retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they dont! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship
can we call you our friend? We are in the business of transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day. If you dont believe us, stop by one of our stores, and youll be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience./ppJob Summary: We are currently looking to build a team of incredible relationship builders, conversation havers and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Retail Wireless Sales Specialists earn between $22.25-$23.25/hour, plus uncapped commission. On average most employees work 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility./ppWhat You Do in this Role:/pulliBrand Ambassador
While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee
Happy Customer./liliRelationship Builder
You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator./liliProduct and Services Expert
You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PBJ sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests./liliObstacle Remover
You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someones day with your knowledge, skill, and solution-focused delivery./li/ulpWhat You Need to Win in this Role:/pulliEducation and Skills:/liulliHigh school diploma, or equivalent experience, is required./liliAt least 2 years of retail management (keyholder) experience is required; this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.)./liliAt least 1 year of Sales and Customer Service experience in the wireless industry./liliExperience in operating a POS system and ensuring accurate transactions./liliProficient with MS Office suite of products (Word, Excel, and PowerPoint)./li/ulliSchedule and Attendance:/liulliRetail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days./liliWe believe in life/work balance, so we want to ensure that you get your hours and have time left over to spend with family and friends./li/ulliPhysical Requirements:/liulliPhysical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for periods of 6-8 hours./liliRequires the ability to move around the store, assist customers and maneuver merchandise when necessary./liliResponsible for light cleaning including; dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times./li/ul/ulpAbout Consumer Cellular: Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies./ppPay
Benefits Data (in accordance with the Equal Pay and Opportunities Act):/pulliMinimum Salary: $42,000/liliMaximum Salary: $52,500/liliThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors./liliOur Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process./liliAs part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing./liliCompetitive base pay with potential for shift differential, overtime and bonus pay/liliMedical insurance (98% company-paid for full-time employee only coverage)/liliDental and Vision insurance (100% company-paid for full-time employee only coverage)/lili401(k) company match of 100% up to 6% of your pay/liliDiscounted Consumer Cellular wireless phone plan for employees/liliPaid Time Off (PTO) available following a 30-day waiting period */lili6 company-paid holidays plus 16 hours of floating holiday accrual per year/liliFlexible Spending Accounts (FSA) for health care and dependent care expenses/liliLife and ADD insurance equal to 1x your annual earnings (100% company-paid)/liliLong-Term Disability insurance (100% company-paid)/liliEmployee Assistance Program (100% company-paid)/liliEducation reimbursement/liliEmployee rewards program/lili_ * Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions./li/ulpPre-employment background check and drug screen is required./ppPrimary Location: United States-Washington-Olympia 2615 Capital Mall Dr SW Olympia 98502/ppJob: Retail Management/ppTravel: No/ppSchedule: Full-time/ppReq ID: 260045/p/div
can we call you our friend? We are in the business of transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and they truly love coming to work every day. If you dont believe us, stop by one of our stores, and youll be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience./ppJob Summary: We are currently looking to build a team of incredible relationship builders, conversation havers and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Retail Wireless Sales Specialists earn between $22.25-$23.25/hour, plus uncapped commission. On average most employees work 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility./ppWhat You Do in this Role:/pulliBrand Ambassador
While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee
Happy Customer./liliRelationship Builder
You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator./liliProduct and Services Expert
You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PBJ sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests./liliObstacle Remover
You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someones day with your knowledge, skill, and solution-focused delivery./li/ulpWhat You Need to Win in this Role:/pulliEducation and Skills:/liulliHigh school diploma, or equivalent experience, is required./liliAt least 2 years of retail management (keyholder) experience is required; this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.)./liliAt least 1 year of Sales and Customer Service experience in the wireless industry./liliExperience in operating a POS system and ensuring accurate transactions./liliProficient with MS Office suite of products (Word, Excel, and PowerPoint)./li/ulliSchedule and Attendance:/liulliRetail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days./liliWe believe in life/work balance, so we want to ensure that you get your hours and have time left over to spend with family and friends./li/ulliPhysical Requirements:/liulliPhysical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for periods of 6-8 hours./liliRequires the ability to move around the store, assist customers and maneuver merchandise when necessary./liliResponsible for light cleaning including; dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times./li/ul/ulpAbout Consumer Cellular: Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies./ppPay
Benefits Data (in accordance with the Equal Pay and Opportunities Act):/pulliMinimum Salary: $42,000/liliMaximum Salary: $52,500/liliThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors./liliOur Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process./liliAs part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing./liliCompetitive base pay with potential for shift differential, overtime and bonus pay/liliMedical insurance (98% company-paid for full-time employee only coverage)/liliDental and Vision insurance (100% company-paid for full-time employee only coverage)/lili401(k) company match of 100% up to 6% of your pay/liliDiscounted Consumer Cellular wireless phone plan for employees/liliPaid Time Off (PTO) available following a 30-day waiting period */lili6 company-paid holidays plus 16 hours of floating holiday accrual per year/liliFlexible Spending Accounts (FSA) for health care and dependent care expenses/liliLife and ADD insurance equal to 1x your annual earnings (100% company-paid)/liliLong-Term Disability insurance (100% company-paid)/liliEmployee Assistance Program (100% company-paid)/liliEducation reimbursement/liliEmployee rewards program/lili_ * Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions./li/ulpPre-employment background check and drug screen is required./ppPrimary Location: United States-Washington-Olympia 2615 Capital Mall Dr SW Olympia 98502/ppJob: Retail Management/ppTravel: No/ppSchedule: Full-time/ppReq ID: 260045/p/div