Customer Service Representative CSR

Customer Service Representative - CSR

Location:

Dover, NJ (On-site) Employment Type:

Full-Time, Non-Exempt Salary:

$22–$24 per hour Position Overview

We are seeking a

Customer Service Representative (CSR)

to manage inbound calls, assist customers with scheduling needs, and coordinate service dispatching for our Lawn Sprinkler Technicians. This role is essential to ensuring a

seamless customer experience , particularly during transitions or acquisitions, and maintaining

exceptional service standards

across all interactions. The ideal candidate will have

strong communication and organizational skills , be comfortable using

CRM systems , and enjoy working in a

fast-paced, customer-driven environment . What We Offer the Customer Service Representative - CSR

Competitive Pay: $22–$24 per hour

Comprehensive Benefits: Medical, dental, vision, and more

Retirement Savings: 401(k) with company match (if applicable)

Professional Development: Ongoing training and growth opportunities

Supportive Team Culture: Join a collaborative environment that values customer satisfaction

Key Responsibilities of the Customer Service Representative - CSR

Customer Service & Dispatching

Schedule and dispatch technicians to customer locations

Manage a high volume of incoming calls with professionalism and efficiency

Create and assign work orders, and input data into the system accurately

Assess customer needs to ensure satisfaction and provide solutions

Communication & Customer Relations

Build and maintain strong relationships with customers

Communicate clearly and effectively using phone, email, and CRM platforms

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

Represent the company with professionalism and a commitment to service excellence

Operational Support

Meet individual and team call-handling and performance goals

Assist in facilitating customer transitions during acquisitions

Perform administrative tasks such as generating reports and organizing records

Support special projects and adapt to additional responsibilities as needed

Qualifications of the Customer Service Representative - CSR

Required

Minimum of 2 years of experience in

Customer Service and Dispatching

(preferably in home services)

High School Diploma or GED

Proficiency with CRM systems and Microsoft Office Suite

Excellent phone and written communication skills

Strong organizational skills and ability to prioritize

Able to work independently with minimal supervision

Preferred

Experience using

ServiceTitan software

is highly desirable

Working Conditions & Physical Requirements

Frequent repetitive hand and arm motions with prolonged sitting

Regularly required to stand, walk, talk, listen, reach, and occasionally stoop or kneel

Manual dexterity and eye-hand coordination for keyboarding and handling equipment

Vision requirements include close, distance, color, and peripheral vision

Occasionally required to lift and/or move up to 25 pounds

Noise level is typically low to moderate

Must be able to travel (up to 10%) within the metropolitan area

Additional Requirements

Applicants must be

authorized to work in the United States

and be able to provide documentation to verify eligibility. Why Join Us?

This is more than just a customer service job—it’s an opportunity to be part of a

team that values service, communication, and growth . If you’re ready to make an impact in a fast-moving environment and support customers every step of the way,

apply today and become part of our growing team in Dover!

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