Kinder Morgan
Overview
Customer Service Rep: Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets and reports, as per Kinder Morgan and customer requirements. Checking accuracy of your entries and your paperwork creation is part of your normal assigned responsibility. Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations. Research, prepare, and request inventory adjustments, lot adjustments, receipts and/or bill of lading revisions in the inventory system. Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers and inbound and outbound orders via all transportation modes. Identifies, analyzes, and resolves customer issues. Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements. Operate scale, including creating, distributing and completing scale tickets. Understand Terminals Operating capabilities and processes. Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement. Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan. Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories. Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close. Provide any required billing information to Accounts Payable. Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed. Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings. Other duties as assigned
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Customer Service Rep: Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets and reports, as per Kinder Morgan and customer requirements. Checking accuracy of your entries and your paperwork creation is part of your normal assigned responsibility. Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations. Research, prepare, and request inventory adjustments, lot adjustments, receipts and/or bill of lading revisions in the inventory system. Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers and inbound and outbound orders via all transportation modes. Identifies, analyzes, and resolves customer issues. Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements. Operate scale, including creating, distributing and completing scale tickets. Understand Terminals Operating capabilities and processes. Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement. Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan. Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories. Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close. Provide any required billing information to Accounts Payable. Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed. Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings. Other duties as assigned
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