Expert Technology Services
Customer Service Representative 2
Expert Technology Services, Tucson, Arizona, United States, 85718
Job Description: Customer Service Representative 2
Location:
Tucson Arizona (On-Site)
Agency:
Arizona Department of Economic Security (AZDES) DBME
Position Type:
Staff Augmentation
Hours:
40 hours/week (Day Shift 8:00 AM 5:00 PM)
Duration:
02/02/2026 01/18/2027
Education Required:
High School Diploma
Career Level:
Entry Level
Travel:
Not Required
Security:
Background Check & Drug Screening (HireRight)
Position Overview The Arizona Department of Economic Security (AZDES) Division of Benefits and Medical Eligibility (DBME) is seeking
Customer Service Representative 2
professionals to deliver high quality journey level customer support to the public. This role involves providing program information assisting with services resolving customer concerns and accurately maintaining records.
Candidates must be
local to Tucson AZ
able to attend
in person interviews
within one week of the posting close date and available to start
within two weeks of an offer .
Available Tucson Locations (Specify preferred location in cover letter)
316 W Fort Lowell Rd Tucson AZ 85705
1455 S. Alvernon Way Tucson AZ 85711
4760 S. Park Avenue Tucson AZ 85714
Key Responsibilities
Provide information to customers regarding programs services licenses registrations permits and eligibility.
Support customers via phone or in person by answering questions processing requests entering orders or updating accounts.
Resolve customer service or billing issues including adjustments refunds or order cancellations.
Maintain detailed records of customer interactions actions taken and outcomes.
Ensure customer concerns are addressed and appropriate changes or corrections are completed.
Refer unresolved issues or grievances to designated departments for further review.
Determine service charges collect deposits or payments and arrange billing as required.
Contact customers for follow up communication claim results or updates.
Conduct research and apply policies/procedures to resolve complex customer issues.
Handle monetary tasks such as adding receipts reconciling cash and preparing deposits for daily submission.
Required Skills
Strong customer service experience.
Ability to follow established guidelines and procedures.
Skilled in resolving difficult customer inquiries or complaints.
Accuracy in data entry and recordkeeping.
Professional communication and interpersonal skills.
Preferred Skills
Bilingual (English/Spanish)
Additional Requirements
Candidates must be
local at the time of submission .
Current physical location
must be listed on the resume .
Must complete all onboarding steps including background check and drug screening through
HireRight .
Start date is contingent on interview onboarding clearance and issuance of a purchase order.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
#J-18808-Ljbffr
Tucson Arizona (On-Site)
Agency:
Arizona Department of Economic Security (AZDES) DBME
Position Type:
Staff Augmentation
Hours:
40 hours/week (Day Shift 8:00 AM 5:00 PM)
Duration:
02/02/2026 01/18/2027
Education Required:
High School Diploma
Career Level:
Entry Level
Travel:
Not Required
Security:
Background Check & Drug Screening (HireRight)
Position Overview The Arizona Department of Economic Security (AZDES) Division of Benefits and Medical Eligibility (DBME) is seeking
Customer Service Representative 2
professionals to deliver high quality journey level customer support to the public. This role involves providing program information assisting with services resolving customer concerns and accurately maintaining records.
Candidates must be
local to Tucson AZ
able to attend
in person interviews
within one week of the posting close date and available to start
within two weeks of an offer .
Available Tucson Locations (Specify preferred location in cover letter)
316 W Fort Lowell Rd Tucson AZ 85705
1455 S. Alvernon Way Tucson AZ 85711
4760 S. Park Avenue Tucson AZ 85714
Key Responsibilities
Provide information to customers regarding programs services licenses registrations permits and eligibility.
Support customers via phone or in person by answering questions processing requests entering orders or updating accounts.
Resolve customer service or billing issues including adjustments refunds or order cancellations.
Maintain detailed records of customer interactions actions taken and outcomes.
Ensure customer concerns are addressed and appropriate changes or corrections are completed.
Refer unresolved issues or grievances to designated departments for further review.
Determine service charges collect deposits or payments and arrange billing as required.
Contact customers for follow up communication claim results or updates.
Conduct research and apply policies/procedures to resolve complex customer issues.
Handle monetary tasks such as adding receipts reconciling cash and preparing deposits for daily submission.
Required Skills
Strong customer service experience.
Ability to follow established guidelines and procedures.
Skilled in resolving difficult customer inquiries or complaints.
Accuracy in data entry and recordkeeping.
Professional communication and interpersonal skills.
Preferred Skills
Bilingual (English/Spanish)
Additional Requirements
Candidates must be
local at the time of submission .
Current physical location
must be listed on the resume .
Must complete all onboarding steps including background check and drug screening through
HireRight .
Start date is contingent on interview onboarding clearance and issuance of a purchase order.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
#J-18808-Ljbffr