Axius Technologies Inc.
Customer Service Representative
Axius Technologies Inc., Tucson, Arizona, United States, 85718
Job Title: Customer Service Representative II
Locations & Openings
2 Openings:
Tucson, AZ 85705
3 Openings:
Tucson, AZ 85711
3 Openings:
Tucson, AZ 85714
Work Arrangement:
100% Onsite
Position Type:
Contract / Seasonal
Schedule:
Full-Time, Monday–Friday
Position Summary The Customer Service Representative II performs journey-level customer service activities initiated by the general public. This role provides in-person and telephone assistance, processes service requests, resolves customer issues, and ensures accurate handling of records, payments, and transactions while applying discretion and established policies.
Key Responsibilities
Confer with customers by telephone or in person to provide information about products or services.
Provide services such as licenses, registrations, titles, permits, or program eligibility information.
Take or enter orders, cancel accounts, and obtain details of customer complaints.
Ensure appropriate actions are taken to resolve customer problems.
Maintain accurate records of customer interactions, transactions, inquiries, and resolutions.
Resolve service or billing complaints, including refunds, exchanges, or bill adjustments.
Complete contract forms, change of address records, and service discontinuance orders using computer systems.
Refer unresolved customer grievances to appropriate departments for further investigation.
Determine charges for services requested, collect payments or deposits, or arrange for billing.
Contact customers to respond to inquiries or provide updates on claim investigations or adjustments.
Additional Duties
Perform research, compile information, and analyze policies and procedures to resolve customer issues.
Use discretion when releasing sensitive or confidential information.
Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required.
Qualifications & Skills
Proven customer service experience in a public-facing environment.
Ability to resolve difficult customer service complaints or problems.
Strong communication, organizational, and problem-solving skills.
Ability to work accurately with cash, records, and computer systems.
Ability to follow established guidelines and procedures.
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Locations & Openings
2 Openings:
Tucson, AZ 85705
3 Openings:
Tucson, AZ 85711
3 Openings:
Tucson, AZ 85714
Work Arrangement:
100% Onsite
Position Type:
Contract / Seasonal
Schedule:
Full-Time, Monday–Friday
Position Summary The Customer Service Representative II performs journey-level customer service activities initiated by the general public. This role provides in-person and telephone assistance, processes service requests, resolves customer issues, and ensures accurate handling of records, payments, and transactions while applying discretion and established policies.
Key Responsibilities
Confer with customers by telephone or in person to provide information about products or services.
Provide services such as licenses, registrations, titles, permits, or program eligibility information.
Take or enter orders, cancel accounts, and obtain details of customer complaints.
Ensure appropriate actions are taken to resolve customer problems.
Maintain accurate records of customer interactions, transactions, inquiries, and resolutions.
Resolve service or billing complaints, including refunds, exchanges, or bill adjustments.
Complete contract forms, change of address records, and service discontinuance orders using computer systems.
Refer unresolved customer grievances to appropriate departments for further investigation.
Determine charges for services requested, collect payments or deposits, or arrange for billing.
Contact customers to respond to inquiries or provide updates on claim investigations or adjustments.
Additional Duties
Perform research, compile information, and analyze policies and procedures to resolve customer issues.
Use discretion when releasing sensitive or confidential information.
Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required.
Qualifications & Skills
Proven customer service experience in a public-facing environment.
Ability to resolve difficult customer service complaints or problems.
Strong communication, organizational, and problem-solving skills.
Ability to work accurately with cash, records, and computer systems.
Ability to follow established guidelines and procedures.
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