I3 INFOTEK INC
Minimum Education and Experience
Minimum Education:
High School Diploma or equivalent
Career Level:
Entry Level
Customer Service experience required
Work Authorization & Security
Background Check and Drug Screening required (HireRight)
Local candidates only (must be local at time of submission)
Must be available for
in-person interview within 1 week
of posting close
Must be able to
start within 2 weeks of offer
Job Summary The Customer Service Representative II performs journey-level customer service duties, interacting directly with the public to provide information, resolve complaints, and process service-related transactions. The role requires professionalism, discretion, and the ability to handle complex customer issues by applying policies and procedures.
Key Responsibilities
Assist customers in person and by telephone with inquiries related to services, programs, licenses, permits, registrations, or eligibility.
Resolve customer service and billing issues, including complaints and discrepancies.
Enter, update, and maintain accurate customer records and transaction details.
Process forms, change-of-address requests, service discontinuations, and related documentation using computer systems.
Determine service charges, collect payments or deposits, and arrange billing when required.
Research customer issues, interpret policies, and apply solutions using judgment and discretion.
Refer unresolved issues to appropriate departments for further review.
Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required.
Notify customers of claim investigation results or service adjustments.
Required Skills
Ability to resolve difficult or sensitive customer complaints
Ability to follow established guidelines, policies, and procedures
Attention to detail and accurate record-keeping
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Minimum Education:
High School Diploma or equivalent
Career Level:
Entry Level
Customer Service experience required
Work Authorization & Security
Background Check and Drug Screening required (HireRight)
Local candidates only (must be local at time of submission)
Must be available for
in-person interview within 1 week
of posting close
Must be able to
start within 2 weeks of offer
Job Summary The Customer Service Representative II performs journey-level customer service duties, interacting directly with the public to provide information, resolve complaints, and process service-related transactions. The role requires professionalism, discretion, and the ability to handle complex customer issues by applying policies and procedures.
Key Responsibilities
Assist customers in person and by telephone with inquiries related to services, programs, licenses, permits, registrations, or eligibility.
Resolve customer service and billing issues, including complaints and discrepancies.
Enter, update, and maintain accurate customer records and transaction details.
Process forms, change-of-address requests, service discontinuations, and related documentation using computer systems.
Determine service charges, collect payments or deposits, and arrange billing when required.
Research customer issues, interpret policies, and apply solutions using judgment and discretion.
Refer unresolved issues to appropriate departments for further review.
Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required.
Notify customers of claim investigation results or service adjustments.
Required Skills
Ability to resolve difficult or sensitive customer complaints
Ability to follow established guidelines, policies, and procedures
Attention to detail and accurate record-keeping
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