Tapestry
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALESFLOOR: Underst ands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by bringing their best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team-selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stock room and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Effectively helps prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations Competencies
Required: Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Bottom-line oriented. Steadfastly pushes self and others for results. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Builds effective relationships and gains trust and respect. Creativity : Comes up with many new and unique ideas; makes connections among unrelated notions; seen as original and value-added. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; can diffuse high-tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for cues to improve; experiments and tries new solutions. Perseverance : Pursues tasks with energy and drive; finishes what is started, even in the face of resistance. Dealing with Ambiguity : Cope with change; acts without the total picture; handles risk and uncertainty. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; articulates credible visions and strategies; plans for the future. Developing Direct Reports and Others : Provides challenging tasks, development discussions, and career goals; builds and executes development plans. Building Effective Teams : Forges strong morale and teamwork; shares wins; defines success for the whole team. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$17.00 TO $23.50 Hourly *Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off. For additional information about our benefits, click here - U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive discounts on products and incentive compensation.
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The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
SALESFLOOR: Underst ands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers Creates positive impressions with customers by bringing their best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team-selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on the sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stock room and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc. Effectively helps prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations Competencies
Required: Drive For Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Bottom-line oriented. Steadfastly pushes self and others for results. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Builds effective relationships and gains trust and respect. Creativity : Comes up with many new and unique ideas; makes connections among unrelated notions; seen as original and value-added. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact; can diffuse high-tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for cues to improve; experiments and tries new solutions. Perseverance : Pursues tasks with energy and drive; finishes what is started, even in the face of resistance. Dealing with Ambiguity : Cope with change; acts without the total picture; handles risk and uncertainty. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; articulates credible visions and strategies; plans for the future. Developing Direct Reports and Others : Provides challenging tasks, development discussions, and career goals; builds and executes development plans. Building Effective Teams : Forges strong morale and teamwork; shares wins; defines success for the whole team. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$17.00 TO $23.50 Hourly *Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off. For additional information about our benefits, click here - U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive discounts on products and incentive compensation.
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