Coach
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and can communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations Competencies
Drive For Results: Exceeds goals and is a top performer; focused on bottom line results Customer Focus: Dedicated to meeting customer expectations, builds trust and effective relationships Creativity: Generates new ideas and connects disparate concepts Interpersonal Savvy: Builds rapport and constructive relationships across all levels Learning on The Fly: Learns quickly, open to change, analyzes successes and failures for improvement Perseverance: Energetic, persistent, finishes what is started Dealing with Ambiguity: Handles change and risk; acts without having the total picture Additional Requirements
Experience: 1-3 years of sales experience, preferably in a luxury retail service environment; current fashion trends knowledge Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); read price and product release sheets Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor and backroom; liabilities include bending, kneeling; lift up to 25 pounds regularly and up to 50 pounds for product shipment/transfers Schedule: Ability to meet scheduling expectations, including flexible schedule, nights, weekends, and holidays Note : This document serves as a sample of duties and is not an exhaustive list of requirements. This description contains company-wide EEO statements and is aligned with legal requirements. Compensation and Benefits
Base Pay Range: $17.00 to $23.50 hourly Tapestry will comply with minimum wage requirements and applicable pay laws Benefits include health, dental, vision, life and disability insurance; 401(k); paid time off Discounts and incentive compensation for eligible employees EEO Information : Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, national origin, disability, marital status, military status, pregnancy, or any other legally-protected characteristic. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Sales Floor
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and can communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; adaptable to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations Competencies
Drive For Results: Exceeds goals and is a top performer; focused on bottom line results Customer Focus: Dedicated to meeting customer expectations, builds trust and effective relationships Creativity: Generates new ideas and connects disparate concepts Interpersonal Savvy: Builds rapport and constructive relationships across all levels Learning on The Fly: Learns quickly, open to change, analyzes successes and failures for improvement Perseverance: Energetic, persistent, finishes what is started Dealing with Ambiguity: Handles change and risk; acts without having the total picture Additional Requirements
Experience: 1-3 years of sales experience, preferably in a luxury retail service environment; current fashion trends knowledge Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); read price and product release sheets Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor and backroom; liabilities include bending, kneeling; lift up to 25 pounds regularly and up to 50 pounds for product shipment/transfers Schedule: Ability to meet scheduling expectations, including flexible schedule, nights, weekends, and holidays Note : This document serves as a sample of duties and is not an exhaustive list of requirements. This description contains company-wide EEO statements and is aligned with legal requirements. Compensation and Benefits
Base Pay Range: $17.00 to $23.50 hourly Tapestry will comply with minimum wage requirements and applicable pay laws Benefits include health, dental, vision, life and disability insurance; 401(k); paid time off Discounts and incentive compensation for eligible employees EEO Information : Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, religion, national origin, disability, marital status, military status, pregnancy, or any other legally-protected characteristic. Visit Coach at www.coach.com.
#J-18808-Ljbffr